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Guest Experience Manager - InterContinental Doha

Doha

Full job details

Recruiter
InterContinental Hotels & Resorts - Middle East & Africa
Posted
30/11/2016
Ref
DOH002251
Location
Doha
Job Type
Front Office
Sector
Hotel
Job Level
Non-Management
 
Do you see yourself as a Guest Experience Manager?
 
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
 
InterContinental Doha is the authentic urban resort and business hotel in Doha, Qatar. We have 257 guestrooms and eight high quality restaurants and bars serving International cuisine, the longest private 500 meter Arabian Gulf Beach in Doha, an impressive grand ballroom that accommodates up to 800 guests, five flexible function rooms that can host business meetings and social gatherings, outstanding high-tech recreational facilities.  
 
We are looking for charming, confident, sophisticated and internationally-minded people who do all they can to exceed guest expectations.  We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.
  
Job Summary - Under the general direction of the Front Office Manager and within the limits of established InterContinental Hotels Group and local policies and procedures, oversees and directs all aspects of the Guest Relations and Club Floor department function to achieve the highest possible guest satisfaction to current and future VIPs.              
 
The Front Office is a 24 hour operation and in this position, flexibility in your schedule is vital.
 
In return we'll give you a competitive tax-free financial and benefits package including uniform, free meals, free accommodation, employee recreational facilities, free internet service, free transportation, hotel discounts worldwide and the chance to work with a great team of people.
 
You'll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental Doha a great place to work.  Most importantly, we'll give you Room to be yourself
 
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
 
We are an equal opportunities employer.
 


·         Minimum 2 year's experience in Guest Relations and Club Floor Management in a 5* Hotel
·         Excellent customer relations, problem solving and time management skills
·         Working knowledge of hotel property management systems such as Opera, etc. 
·         Understanding of point of sales systems such as Micros
·         Arabic speaking an advantage, but not a must.
·         Excellent communication skills both written and verbal

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