Front Office Receptionist

United Arab Emirates (AE)
30 Nov 2016
28 Dec 2016
Job Level

Metropolitan Hotel Dubai is looking for a dynamic Front Office Receptionist, preferably with Opera background, who has the skills and will perform the duties and responsibilities as follows;

•    Welcome the hotel guests, making room reservations and checking people in.
•    Assigns rooms and preparation of the weekly room forecast.
•    Sells guest rooms to walk-in guests.
•    Receipts of advance deposits (acceptance of coupons, hotel orders, etc.)
•    Assists guests in filling in the Registration Card.
•    Prepares and distributes name slips. Prepares guest folios and follow- up with no-show guests.
•    Prepares guest history. Prepares various business reports.
•    Gives instruction of rooms to be changed.
•    Keeps room keys in safe conditions and Control and maintain key boxes.
•    Maintains a friendly, neat and professional image to guests and colleagues, performs any duties related to the department and assists other departments.
•    Processing reservation requests as assigned, Preparing correspondence for customers via fax and e-mail for general inquiries and reservations.
•    General office duties to include answering phones, filing, faxing, and copying.Processing with credit cards payments.
•    Accepting room reservations on the telephone, handling messages and accepting payment of hotel bills.
•    To prepare a customer's account, collate the cost of additional items such asRoom service Bills, telephone calls Mini bar, include them in the final bills.
•    To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience. 
•    To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service. 
•    To deal with guest requests to ensure a comfortable and pleasant stay. 
•    To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible. 
•    To be responsible for accurate and efficient accounts and guest billing processes. 
•    To assist in keeping the hotel reception area clean and tidy at all times. 
•    To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area. 
•    To administer all routes of reservations to ensure that room bookings are made and recorded accurately. 
•    To report any maintenance, breakage or cleanliness problems to the relevant manager. 
•    To administer the general petty cash system and float in an accurate manner. 
•    To undertake all training as required (eg, first aid, health and safety, customer service). 
•    To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire. 
•    To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.
•    Responsible to follow Hotel Rules and Regulations