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Assistant IT Manager

United Arab Emirates - Dubai

Full job details

Marriott International - Middle East and Africa
United Arab Emirates - Dubai
Job Type
IT, IT Manager
Job Level
Description   Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.   The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region’s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world’s most discerning travelers.   Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai’s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.   The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.  

  J OB SUMMARY                                                                                Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment.  Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.  BUSINESS CONTEXT CANDIDATE PROFILE Experience
  • Past hospitality operations/systems experience and or systems support exposure. Education:
  • Tertiary education in management information systems, Hotel and or Business Administration advantageous. Language:
  • Proficient in the English language, written and verbal.
MAJOR DECISION-MAKING           Through effective decision making, ensures success with each project or system issue by leading the selection/specification process, project management, arranging and overseeing installation, hands on involvement, as well, directing support and troubleshooting at the property.   BEHAVIORAL SKILLS   Communication Communicates effectively using various methods.  Chooses the appropriate vehicle and tone most appropriate for the message to be delivered.  Conducts and participates in meetings, verbally guiding and informing others.  Uses active, empathetic listening as a tool to understand and support each interaction, internal and external to the company.  Prepares and delivers internal presentations effectively employing appropriate content that has a business focus.   Team Orientation Is readily accessible to the team.  Collaborates and consults with the work team (Property/Field/Area/Regional/Corporate) when responding to systems requests in order to arrive at a workable solution in line with MI IR principles and direction.  Creates a cooperative working environment for success.  Defines individual and shared responsibilities.  Maintains or enhances self-esteem in all communication with team members.  Addresses conflicts within the group quickly.  Recognizes contributions of property and IR technical support and team members.   Judgment Demonstrates ability to take professional risks to achieve a positive impact for MI.  Reviews information system related decisions with the Area/Regional IR Team to make sound, timely and reasonable decisions.  Uses appropriate past experiences and observations to address sensitive situations.   Interpersonal Relations   Builds an effective work team.  Demonstrates ability to foster positive business relationships in various environments with people of varying personalities and diverse backgrounds in order to resolve issues, using negotiation and mediation, creating a win-win situation.  Essential components are empathy, active listening and influencing others.  Perceiving the needs of others, developing long-term relationships that enhance understanding, respect and communication, and effectively dealing with conflict are important components of this competency.   Results/Goal Orientation Maintains a high activity level.  Achieves milestones, to acceptable standards, rendering decisions and taking appropriate action to complete tasks on time.  Demonstrates willingness to take personal responsibility for actions and the delivery of results, remaining effective, regardless of uncertainty or ambiguity.   Leadership Demonstrates confidence when leading projects.  Understands the goals and expectations of the property executives.  Is able to communicate own role in achieving the work team/departmental goal.  Supports peers.  Embraces entrepreneurial spirit in work through recognizing and capitalizing on opportunities.  Makes time to share expertise.  Sets examples for achievement of high standards.   Impact Commits to the success of the business as reflected in the level of performance and achievement, setting high personal goals and demonstrating high achievement motivation.   Change Management Gains agreement, acceptance of an idea, plan or activity.  Initiates communication and action about purpose and benefits of change.  Accepts change openly, taking ownership to ensure success of change.  Helps others deal with change.  Identifies opportunities for change, with Area Team guidance.  

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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