Description Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.
Skills and Knowledge
- Basic knowledge of operating electronic devices
- good level in of physical fitness.
Education or Certification
- Good level of English essential
SPECIFIC DUTIES The following are specific responsibilities and contributions critical to the successful performance of the position:
- Have knowledge of the property, hotel, staff and services including hours of operations.
- Be knowledgeable of the surrounding area. Have thorough knowledge of the guestroom including: location, views, amenities, features, type and facilities.
- Offer the hotel guests the best possible service with exceptional courtesy.
- Make sure amenities are fully stocked.
- Handle and track all amenities (cribs, rollways, electronic devices) delivered to guest rooms on a timely manner, to maintain an accurate inventory, to ensure recovery upon guest departure, and to post the sold items from the AYS storage.
- Take care of good receiving of guest’s faxes and make appropriate delivery to the room.
- Check and deliver the mail from Pigeon Hole for department.
- Deliver all the messages in the rooms following the procedures.
- Keep an accurate evidence of entrances in the guest’s rooms with the master key.
- Complete all special assignments.
- Work in a safe manner with proper handling and lifting.
- Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.
- Perform a monthly stock inventory for amenities.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.