Special Events, Nightlife and Entertainment Manager
Full job details
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region’s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world’s most discerning travelers.
Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai’s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.
The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.
Leads the entire coordination, organization and successful execution of all Special Events, Nightlife entertainment and related administrative tasks for the F&B Division. Specific focus on Vault, Velocity and Nawwara operations and completing financial P&Ls, license requirements/permissions, driving and controlling of revenues and expenses to meet and/or exceed budget targets.
Checks the status of operation, lighting, AV, cleanliness, system operation and correct any aesthetic deficiencies. Follow through with training guidelines to support the direction of F&B Senior leaders, Outlet Managers and Assistant Managers. Monitor and assist with training for all related employees. Learn and operate software systems used in events (i.e., ticketing, retail, inventory, space usage, etc.) and abide by local government legislation. Resolve financial, inventory, numeric discrepancies.
Follows all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develops and maintains positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.
Education and Experience
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
§ Assist in coordinating the operation of all Special Events, Nightlife and Entertainer activities.
§ Check the status of operation, lighting, AV, cleanliness, system operation and correct any aesthetic deficiencies.
§ Follow through with training guidelines to support the direction of F&B Directors, Outlet Manager and Assistant Managers.
§ Monitor and assist with training for all Special Events employees.
§ Learn and operate software systems used in events (i.e., ticketing, retail, inventory, space usage, etc.)
§ Resolve financial, inventory, numeric discrepancies.
§ Manage merchandise inventory as needed, enhancing merchandise displays to increase sales and teach selling techniques.
§ Communicate group arrival times and numbers to entire event team.
§ Maintain current knowledge of local area attractions and events.
§ Maintain awareness of and follow through for all guests and convention group demands.
§ Use proactive problem resolution techniques to identify potential issues in advance and resolve.
§ Answer guest inquiries via phone, personally or electronically in a prompt, courteous manner.
§ Direct guests to proper location with clear instructions.
§ Speak to guests and co-workers using clear, appropriate and professional language.
§ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
§ Talk with and listen to other employees to effectively exchange information.
§ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
§ Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
§ Provide assistance to coworkers, ensuring they understand their tasks.
Working with Others
§ Support all co-workers and treat them with dignity and respect.
§ Develop and maintain positive and productive working relationships with other employees and departments.
§ Partner with and assist others to promote an environment of teamwork and achieve common goals.
§ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Quality Assurance/Quality Improvement
§ Comply with quality assurance expectations and standards.
§ Stand, sit, or walk for an extended period of time or for an entire work shift.
§ Read and visually verify information in a variety of formats (e.g., small print).
§ Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Safety and Security
§ Follow company and department safety and security policies and procedures to verify a clean, safe, and secure environment.
§ Maintain awareness of undesirable persons on property premises.
§ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
§ Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
§ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
§ Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
§ Protect the privacy and security of guests and coworkers.
§ Follow company and department policies and procedures.
§ Maintain confidentiality of proprietary materials and information.
§ Verify uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
§ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
§ Perform other reasonable job duties as requested.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.