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IT Specialist

United Arab Emirates - Dubai

Full job details

Recruiter
Marriott International - Middle East and Africa
Posted
28/11/2016
Ref
16001LHH
Location
United Arab Emirates - Dubai
Job Type
IT, IT Agent
Sector
Hotel
Job Level
Non-Management
 
Description   Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.   The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region’s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world’s most discerning travelers.   Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai’s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.   The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.  
Qualifications

  JOB SUMMARY                                                                                Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe. BUSINESS CONTEXT CANDIDATE PROFILE Experience
:
  • Past hospitality operations/systems experience and or systems support exposure. Education:
  • Tertiary education in management information systems, Hotel and or Business Administration advantageous. Language:
  • Proficient in the English language, written and verbal.
  WORKING RELATIONSHIPS   General Manager, Director of Finance   Maintains a positive relation with Property Operations.  Frequently reports status of system operating performance.  Leads upcoming technology projects and communicates their potential impact to operations.  Highlights potential system risks that may influence safety, guest service and policy/procedure.  Provides technical specifications/cost/benefit perspective in business terms for upcoming project plans.   Hotel Associates   Collaborates with, and supports associates using systems.  Responds to problems and enhancement requests in a timely manner.  Keeps associates informed about progress and status of issues.     Area IR Executive   Keeps informed of major accomplishments through monthly and ad hoc communications.  Raises concerns, project needs, and solicits escalation support and advice in order to accomplish objectives.  Provides feedback during Pilot efforts.  Works with Area IR ICT (Installation Coordinator Trainer) and Telecoms point of contacts.   Corporate IR   Responds to queries from Marriott Corporate on a timely basis.  Contacts Corporate Support following the established communicated procedures frequently issued by Regional IR.   Vendors and Consultants   Positively interacts with vendors and consultants to obtain quality services, support and pricing for technology projects and operating concerns.   IR Peers   Communicates with peers on a regular basis.  Shares information across the peer group that may enable operational improvements.    

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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