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Visa Agent

United Arab Emirates - Dubai

Full job details

Marriott International - Middle East and Africa
United Arab Emirates - Dubai
Job Type
Front Office, Guest Relations Officer
Job Level
Description   Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.   The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region’s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world’s most discerning travelers.   Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai’s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.   The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.  

  JOB SUMMARY                                                                                 Apply for and assist with guest visas for the hotel Follow strictly to the laws of the UAE & ensure this information is shared with all Front Office Associates. Update and maintain the Dubai Police system as per the requirements of U.A.E government SCOPE / BUSINESS CONTEXT
  • A Full Time position based at JW Marriott Marquis Hotel. UAE, Dubai
  • Number of Direct reports - 0
  • Titles of Direct Reports – 0
  • Having an experience in similar position for at least 2 years within United Arab Emirates.
  • Previous Hotel/hospitality experience

Skills and Knowledge
  • Strong Communication skills (verbal, listening, writing), in both English and Arabic
  • Pro-active and reliable
  • Multi tasking
  • Able to work flexible hours
  • Familiar with Microsoft office Applications as well as Dubai Police software
  • Valid local driving license
  • Able to use Arabic typing skills

Education or Certification
  • Must speak, read and write Arabic
  • Very good level of English is essential
SPECIFIC DUTIES   The following are specific responsibilities and contributions critical to the successful performance of the position:
  • Update C.I.D system on a daily basis with daily hotel activities.
  • Ensure accurate balancing of C.I.D system on a daily basis.
  • Deliver important messages posted in C.I.D system to concerned departments of the hotel
  • Be familiar with all hotel facilities, hours of operation and current promotions
  • Be familiar with local area services, offices, attractions, restaurants, etc.
  • Proactively seeks & shares with Front Office any changes to the CID process or updates in relation to Hotel procedures in relation to the UAE laws.
  • Apply for multiple functions for the hotel i.e. banquets, events, groups, parties etc..
  • Assist PRO or Visa immigration officer as required
  • Assist guest with visa procedures and process.
  • Clearly communicate to guests about visa requirements
  • Use e-government site for visa application process
  • Maintain and balance online visa account balance and submit appropriate reports to finance department.
  • 9)         Each associate is expected to carry out, within their capabilities, all reasonable requests by management.  

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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