Fairmont Gold Concierge (Temporary FT/On Call)

Location
Caribbean
Posted
28 Nov 2016
Closes
05 Dec 2016
Ref
SHP01441
Sector
Hotel
Job Level
Non-Management
Fairmont Gold Concierge (Temporary FT/On Call) Primary Location :   Bermuda-Southampton-The Fairmont Southampton Employee Status :   Limited Term    

Fairmont Gold Concierges - Temporary FT/On Call

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As a Fairmont Gold Concierge, you will have the opportunity to showcase not only your passion for personalized guest service, but also for the very best attractions, events and venues your community has to offer!   Hotel Overview:  Reigning from Bermuda's highest point, over a majestic 100 acre estate, The Fairmont Southampton is located on the southern shore of Bermuda. The Fairmont Southampton has been the island's premier luxury resort since its opening in 1972 and is regarded as a leader in the hospitality industry on the island.
  Summary of Responsibilities: Reporting to the Fairmont Gold Manager , responsibilities and essential job functions include but are not limited to the following:             
  • Consistently offer professional, friendly and engaging service
  • Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
  • Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
  • Develop and maintain contacts with business partners, concessionaires, local community and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Address guest concerns and react quickly, logging and notifying proper departments
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned
  Qualifications:
  • 1-2 years customer service related experience preferred
  • Previous Property Management System experience preferred
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Must possess outstanding guest services skills and sophisticated verbal & written communication skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  Physical Aspects of Position:  Physical aspects of the position include but are not limited to the following:        
  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting up to 20lbs
  • Occasional ascending or descending ladders, stairs and ramps
  Visa Requirements: Only applicants who are Bermudian, a Spouse of Bermudian or hold a Permanent Resident's Certificate are eligible for this position.
Resumes submitted that cannot fulfill these requirements will not be considered.
  APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!   ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!                                                                               Job Level :   Colleague Schedule :   Full-time Shift :   Rotating / Shift Work Travel :   No Closing Date :   08.Dec.2016, 3:59:00 AM Job Number:   SHP01441