Receptionist Cashier

Location
Seychelles
Posted
28 Nov 2016
Closes
05 Dec 2016
Sector
Hotel
Job Level
Non-Management
Receptionist Cashier Department: Front of House/Front Office Property: Constance Ephelia Region: Seychelles Employment Type: Fixed Term Contract Description

DUTIES AND RESPONSIBILITIES:

  • To organize, provide and coordinate training for new starters
  • To take over Shift leader position when required
  • Have a good knowledge of the local area and where to find relevant information.
  • To know the operating hours of each outlets within the hotel.
  • To communicate with all guest and employees in a professional and courteous manner at all time.
  • Adhere to all company policies and procedures.
  • Covering other Front Office department positions when required.
  • Perform any reasonable task requested by the shift leaders and reception supervisor.
  • Respond to guest complaints in a professional manner at all times and record all relevant information.
  • Ensure the Front Desk and back offices are being kept clean and tidy at all times.
  • Maintain a high standard of personal hygiene, cleanliness and appearance at all times.
  • Always use the correct standard to answer the telephone.
  • Constantly check the handover, memo file and ensure checklists are completed at the end of your shift.
  • Report any unusual occurrences and any concerns to the reception shift leaders and supervisor.
  • Welcome all guests upon arrival according to the CES standards.
  • Ensure that procedures for rooming are being adhered to.
  • Promote the hotel facilities efficiently.
  • Ensure all special requests on the arrival list are being action and followed up.
  • Verify that all registration cards and keys have been prepared for the day.
  • Update any information from the guest registration card onto OPERA.
  • Liaise with the Concierge desk for the delivery and collect of luggage.
  • Follow up with the concerned airlines and agencies in case of any guest’s lost luggage.
  • Ensure that upon arrival, information on guest’s voucher matches the one in our reservation system. If incorrect or wrong, ensure proper action is taken.
  • Reconfirm airline ticket for all direct guests and follow up on any query from agencies’ guests.
  • Prepare the registration card for the next day.
  • Verify / print / attach with departure letter the bill for the next day departure.
  • Ensure that parcel, faxes, messages are delivered to guests on time.
  • Constantly liaise with all the resort departments to ensure smooth running of the operations.
  • Sorting and filling of guests’ bills from the outlets.
  • Clearing out the dockets of the check out guests.
  • Prepare and update the departure control sheet for the next day.