Executive Housekeeper (Western educated,female candidate)

Location
Dubai (Emirate) (AE)
Posted
28 Nov 2016
Closes
26 Dec 2016
Sector
Hotel
Job Level
Management

As Executive Housekeeper you will be reporting directly to the General Manager and below are some of the key responsibilities:

Financial returns:

  • Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.
  • Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation).

People:

  • Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
  • Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
  • Promote teamwork and quality service through daily communication and coordination with other department heads.
  • May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

Guest experience

  • Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
  • Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.
  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Carry out special needs and requests of the guests, VIP’s and repeat visitors

Responsible business:

  • Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).
  • May maintain procedures for security of lost and found items. 
  • Perform other duties as assigned. May also serve as manager on duty.

Accountability:

This is the top supervisory job in the housekeeping department. Typically supervises number of housekeeping employees in a hotel

  • Bachelor’s degree / higher education qualification / equivalent in Hospitality and Tourism and three years in housekeeping
    experience including some supervisory training/experience, or an equivalent combination of education and experience. 
  • Must speak fluent English. 
  • Experience in the GCC region in a branded environment
  • Seeking a highly confident self-motivated individual with attention to details to be completely accountable for the Housekeeping function
    in this great hotel.

Required Skills

  • Self-motivated.
  • Innovative thinking.
  • Strong interpersonal and communication skills.
  • Strong leadership, coaching and counselling skills.
  • Strong analytical skills and strategic thinking.
  • Good financial management skills.
  • High attention to detail.
  • Able to multi-task and prioritize tasks consistent with business objectives.
  • Computer literate with knowledge of Word, Excel, PPT, industry related software desired.

Must be fluent in English.