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Apartment Concierge

United Arab Emirates - Dubai

Full job details

Fairmont Dubai
United Arab Emirates - Dubai
Job Type
Front Office, Concierge
Job Level

Job Description


Apartment Concierge Primary Location :   United Arab Emirates-Dubai-Fairmont Dubai Employee Status :   Regular    



Apartment Concierge
A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As an Apartments Concierge with Fairmont Hotels & Resorts, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.


Hotel Overview: 

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai's key attractions, our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate, our signature Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.


Summary of Responsibilities:

Reporting to Residences & Office Manager, responsibilities and essential job functions include but are not limited to the following:   
  • Welcome every Guest entering the Apartments
  • Remain observant and respond to each Guest who passes through the front entrances of the Apartments
  • Ensure that Guests leaving the Apartments are attended to and offered assistance
  • Maintain eye contact with Guests at all time (Observe 5X10 foot rule)
  • Follow all applicable Occupational Health and Safety regulations
  • Attempt to open all doors for incoming and outgoing Guests
  • Give clear directions for Guest to retrieve car when issuing valet ticket if the car is to be valet parked
  • Report suspicious people or behavior to security personnel
  • Ensure that all Guests are assisted quickly and efficiently
  • Greet all Guests courteously, using the Guest’s name whenever possible
  • Possess a sound understanding of all department operations
  • Arrange taxi transport for all Guests who require it
  • Be an ambassador for the hotel by providing an excellent first impression of the hotel to the Guest
  • Attend shift briefing at start of shift in order to keep up-to-date with happenings in the hotel
  • Follow all procedures as outlined in the Fairmont Code of Ethics booklet
  • Work closely with the Bell Persons, providing accurate information with regards to Guests’ Apartment numbers
  • Assist the Housekeeping department by maintaining the cleanliness of the Apartment driveway
  • Perform other duties as requested by management




  • Previous experience in the position is an asset, although not a prerequisite
  • Should possess the ability to work fast and efficiently under pressure
  • Should have a strong personality in order to be assertive when controlling traffic on the driveway
  • Must have the ability to manage several tasks simultaneously
  • Should be physically fit in order to lift and move luggage
  • Should have a good knowledge of the hotel and Dubai, as well as current events
  • Good English skills essential (verbal and written). Second language is an asset
  • Must always maintain high levels of personal presentation
  • Must be flexible in terms of working hours
  • Must realize his role as a team member
  • Should be guest-orientated


Physical Aspects of Position (include but are not limited to): 

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Frequent standing and walking throughout shift


Visa Requirements: 

Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

      Job Level :   Colleague Schedule :   Full-time Shift :   Rotating / Shift Work Travel :   No Closing Date :   Ongoing Job Number:   DBI02165