Guest Relations Officer
Welcome to our World
Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth. We have an Ambition to operate 100 preferred hotels by year 2020.
Millennium Plaza Hotel Doha is centrally located in Al Sadd, the commercial district of Doha and just 25 minutes away from Hamad International Airport. The 5 star hotel has 232 guest rooms and suites offering spacious accommodation and comfort. Facilities include an executive floor and lounge, ballroom and 5 meetings rooms equipped with the latest technologies. The excellent dining options include an international restaurant, a new Asian concept, delicatessen, terrace cafe, lobby lounge and 24 hour room service, while the recreational facilities include a spa and well equipped gym.
Key Job Responsibilities:
- Gives prompt cordial attention to guests from arrival through departure.
- Monitors rooms and amenities are ready prior to guest arrival.
- Promotes Inter-Hotel Sales and In House facilities.
- Records and update reports.
- Attends to guest requests.
- Handles Minor guest complaints.
- Minimum of 2 years experience in 5 star hotel.
- Excellent command of English Language, Arabic is a plus.
- Excellent Hospitality
- Proficiency and strong
knowledge in MS Excel and Opera