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Fairmont Gold Supervisor

United Arab Emirates - Dubai

Full job details

Recruiter
Fairmont The Palm.
Posted
28/11/2016
Ref
PMI01383
Location
United Arab Emirates - Dubai
Job Type
Front Office, Front Office Manager
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

Fairmont Gold Supervisor Primary Location :   United Arab Emirates-Dubai-Fairmont The Palm, Dubai Employee Status :   Regular    

Fairmont Gold Supervisor

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life – not only by delivering warm, personalized service to our guests, but also by being a role model for your Colleagues.   Hotel Overview:  Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai.  The hotel features 381 guest rooms and suites with dedicated Fairmont Gold rooms and lounge.  A total of seven food and beverage outlets on property offer international dining options including Mediterranean cuisine and a Brazilian churrasco experience. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Juniors’ Club.    Summary of Responsibilities: Reporting to the Manager, Fairmont Gold, responsibilities and essential job functions include but are not limited to the following:             
  • Consistently offer professional, friendly and engaging service
  • Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered
  • To monitor maintenance of the physical Fairmont Gold product
  • Review all Fairmont Gold reservations to ensure requests are met
  • Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
  • Handle guest concerns and react quickly, logging and notifying proper areas
  • Train all Fairmont Gold Attendants
  • Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
  • Provide exceptional Concierge information to our guests about local and area attractions
  • To follow department policies, procedures and service standards
  • To follow all safety policies 
  • Other duties as assigned
  Qualifications:
  • Previous guest service experience required
  • Previous Property Management System experience required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
 

Physical Aspects of Position (include but are not limited to):   

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting up to 20lbs.
  • Occasional ascending or descending ladders, stairs and ramps
  Visa Requirements: Insert text as applicable   APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!   ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!                                                                               Job Level :   Management / Supervisory Schedule :   Full-time Shift :   Rotating / Shift Work Closing Date :   28.Dec.2016, 4:59:00 AM Job Number:   PMI01383