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Front office Agent

Saudi Arabia - Mecca

Full job details

Makkah Clock Royal Tower - A Fairmont Hotel
Saudi Arabia - Mecca
Job Type
Front Office, Front Office Agent
Job Level
Front office Agent Primary Location :   Kingdom of Saudi Arabia-Makkah-Makkah Clock Royal Tower, A Fairmont Hotel Employee Status :   Regular       Front Office Agent
Providing engaging, sincere, personalized service is one of the ways our Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Be a proud ambassador for your hotel as a Reception Agent, where the warm and efficient service you offer our guests makes them feel welcome at check-in, valued at check-out – and always at home.
Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 858 rooms.    Summary of Responsibilities:
Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following:    ·                    Consistently offer professional, friendly and engaging service ·                    Greet, check in and settle guest accounts while ensuring all service standards are followed ·                    Assist guests regarding hotel facilities in an informative and helpful way ·                    Respond to each guest who approaches the Reception Desk ·                    Drive rate through up-selling room brands ·                    Follow department policies, procedures and service standards ·                    Follow all safety policies  ·                    Other duties as assigned   Qualifications:   ·                    Proficiency in English (verbal and written), second language an asset ·                    Previous customer related experience preferred ·                    Previous PMS experience an asset ·                    Computer literate in Microsoft Window applications an asset ·                    Must be able to type 25 words per minute ·                    Must possess a professional presentation ·                    Strong interpersonal and problem solving abilities ·                    Highly responsible & reliable ·                    Ability to work well under pressure in a fast paced environment ·                    Ability to work cohesively as part of a team ·                    Ability to focus attention on guest needs, remaining calm and courteous at all times   Physical Aspects of Position:  Physical aspects of the position include but are not limited to the following: ·                    Frequent standing and walking throughout shift ·                    Occasional kneeling, pushing, pulling, lifting ·                    Occasional ascending or descending ladders, stairs and ramps   Visa Requirements: Candidate selection will be based on visa availability at Makkah Clock Royal Tower, A Fairmont Hotel. We will assist successful applicants with the visa process and provide flights and accommodation Living & Working at Fairmont Makkah: Satisfying our Guests is important to us, and we extend these values to our colleagues as well. We offer competitive salaries, top market service charge, gratuities, quality medical benefits and furnished accommodation. It is important to note that there are currently no income taxes in the Saudi Arabia! Makkah Clock Royal Tower-A Fairmont Hotel offers you an unparalleled opportunity to provide top-tier hospitality and spiritual service to visitors of the holiest city in the world for Muslims. To find out more, please visit the following sites: http://www.sauditourism.com.sa/en/ http://www.saudi.gov.sa/
Ahlan Wa Sahlan, Welcome to Makkah
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!  
ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!     Job Level :   Colleague Schedule :   Full-time Shift :   Day Job Travel :   No Closing Date :   Ongoing Job Number:   MAK00566
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