Waiter / Waitress -Crowne Plaza Doha - The Business Park
Full job details
team member is responsible for dealing with guests requirements in a courteous,
charming and professional sales-oriented manner to both internal and external
serve customers promptly by taking correct orders, posting the bill,
collecting, serving the orders and settling of bills under the general guidance
and direction of the Restaurant Manager/ Maitre D' Hotel, or his/her delegate
and within the limits of the established InterContinental Hotels Group policies
Plaza®, we want our guests to
feel able to do their best, achieve their goals and be recognized for their
success. To help them, we need you to
stay One Step Ahead and:
expert at what you do; by acting and looking the part and adapting your
style to match your guests’ pace in all you do.
respecting your guests and their goals; by recognizing them and making
them feel valued and important and offering thoughtful choices to help
them feel restored and balanced.
by being perceptive to your guests’ needs; by taking ownership for getting
things done and working seamlessly with others to help guests be successful.
Duties and Responsibilities
Present bills to
guests and ensures settlement of the same.
Promote all menu
items and promotions.
opening and closing duties are followed according to the checklist.
all service preparation, e.g. polishing of glasses, cutlery and wiping tables.
clearing and arranging the stations.
Ensure that all
menu items are sold at the correct selling price hence ensuring that the
planned profitability is secured.
Ensure that all
billings are correct.
effective communication is carried out with all employees, while keeping an
effective communication with your supervisor.
Ensure that the
monthly one to one meeting with the Restaurant Manager/ Maitre D' Hotel is kept
and that all documentation is up to date.
10. Perform other duties as may be assigned by your
supervisor from time to time.
Comply with Hotel Rules and Regulations and
provisions contained in the Employment Handbook
Comply with Company Grooming Standards at all
times to portray a professional image of self and the hotel.
Comply with Time and Attendance Policies set
by the hotel.
Actively participate in training and
development programs and maximize opportunities for self-development
Demonstrate understanding and awareness of
all policies and procedures relating to Health, Hygiene and Fire Life Safety
Familiarize yourself with emergency and
Ensure all security incidents, accidents and
near misses are always logged in a timely manner and brought to the attention
of the Line Manager
Comply with the Company’s Corporate Code of
Familiarize self with the company values
(Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to
be Yourself) and ways of working (IHG Wheel).
Perform all tasks as directed by the Manager
in pursuit of the achievement of business goals
The above is designed to help you in the understanding
of the role and is not intended to be a definite list of your duties, as
flexibility in meeting company and guest needs is required by all employees