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Waiter / Waitress (Arabic Speakers Only) - Crowne Plaza Doha - The Business Park

Doha

Full job details

Recruiter
Crowne Plaza Hotels & Resorts - Middle East & Africa
Posted
28/11/2016
Ref
DOH002200
Location
Doha
Job Type
Food & Beverage, Food & Beverage Waiter
Sector
Hotel
Job Level
Non-Management
 

JOB OVERVIEW



The
team member is responsible for dealing with guests requirements in a courteous,
charming and professional sales-oriented manner to both internal and external
guests. 

 

To
serve customers promptly by taking correct orders, posting the bill,
collecting, serving the orders and settling of bills under the general guidance
and direction of the Restaurant Manager/ Maitre D' Hotel, or his/her delegate
and within the limits of the established InterContinental Hotels Group policies
and procedures.

 

At Crowne
Plaza
®, we want our guests to
feel able to do their best, achieve their goals and be recognized for their
success.  To help them, we need you to
stay One Step Ahead and:

  • Create Confidence – by being an
    expert at what you do; by acting and looking the part and adapting your
    style to match your guests’ pace in all you do.
  • Encourages Success – by supporting and
    respecting your guests and their goals; by recognizing them and making
    them feel valued and important and offering thoughtful choices to help
    them feel restored and balanced.
  •   Make It Happen
    by being perceptive to your guests’ needs; by taking ownership for getting
    things done and working seamlessly with others to help guests be successful.
  • Duties and Responsibilities



    1.    
    Present bills to
    guests and ensures settlement of the same.

    2.    
    Promote all menu
    items and promotions.

    3.    
    Ensure all
    opening and closing duties are followed according to the checklist.

    4.    
    Responsible for
    all service preparation, e.g. polishing of glasses, cutlery and wiping tables.

    5.    
    Responsible for
    clearing and arranging the stations.

    6.    
    Ensure that all
    menu items are sold at the correct selling price hence ensuring that the
    planned profitability is secured.

    7.    
    Ensure that all
    billings are correct.

    8.    
    Ensure that
    effective communication is carried out with all employees, while keeping an
    effective communication with your supervisor.

    9.    
    Ensure that the
    monthly one to one meeting with the Restaurant Manager/ Maitre D' Hotel is kept
    and that all documentation is up to date.

    10.  Perform other duties as may be assigned by your
    supervisor from time to time.


    SELF MANAGEMENT



    1.    
    Comply with Hotel Rules and Regulations and
    provisions contained in the Employment Handbook 

    2.    
    Comply with Company Grooming Standards at all
    times to portray a professional image of self and the hotel.

    3.    
    Comply with Time and Attendance Policies set
    by the hotel.

    4.    
    Actively participate in training and
    development programs and maximize opportunities for self-development

    5.    
    Demonstrate understanding and awareness of
    all policies and procedures relating to Health, Hygiene and Fire Life Safety

    6.    
    Familiarize yourself with emergency and
    evacuation procedures

    7.    
    Ensure all security incidents, accidents and
    near misses are always logged in a timely manner and brought to the attention
    of the Line Manager

    8.    
    Comply with the Company’s Corporate Code of
    Conduct

    9.    
    Familiarize self with the company values
    (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to
    be Yourself) and ways of working (IHG Wheel).

    10. 
    Perform all tasks as directed by the Manager
    in pursuit of the achievement of business goals

     

    The above is designed to help you in the understanding
    of the role and is not intended to be a definite list of your duties, as
    flexibility in meeting company and guest needs is required by all employees





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