Outlet Manager (Cafe Experience) - Crowne Plaza Doha - The Business Park
Full job details
Outlet Manager is responsible for coordinating functions and activities
pertaining to smooth running of the restaurant. He/she should display entrepreneurial spirit, be self-starter, and possess high-energy level.
provide functional assistance and direction to the Food & Beverage
operations of the restaurant as assigned under the general guidance and
direction of the Food & Beverage Director, or his/her delegate and within
the limits of the established InterContinental Hotels Group policies and
Plaza®, we want our guests to
feel able to do their best, achieve their goals and be recognized for their
success. To help them, we need you to
stay One Step Ahead and:
expert at what you do; by acting and looking the part and adapting your
style to match your guests’ pace in all you do.
respecting your guests and their goals; by recognizing them and making
them feel valued and important and offering thoughtful choices to help
them feel restored and balanced.
1. Supervise the
day-to-day functioning of all restaurant employees, facilities, sales and
2. Supervise coordinates
and directs the prompt, efficient and courteous service of Food & Beverage
in the restaurant.
3. Control and analyze,
on an on-going basis, the following:
4. Establish and
maintain effective employee relations.
5. Conduct, under
the guidance of the Food & Beverage Director and the Assistant Food &
Beverage Manager, such functions as interviewing, hiring, employee orientation,
on-the-job performance, coaching, counseling and suspension if necessary to
ensure appropriate staffing and productivity.
6. Develop formal
training plans and implements on the job training sessions for restaurant
7. Attends and
contributes to the daily Food & Beverage briefings and monthly meetings.
8. Conduct pre-meal
briefings and maintains liaison with Executive Chef.
9. Participate in
service as necessary in accordance with the requirements and practices of the
10. Ensure hotel grooming and appearance standards of the
staff in the restaurant are met.
11. Control stocks for daily use in restaurant to ensure
service requirements are met.
12. Schedule guest reservations and arranges for private
parties in the restaurant.
13. Participate in the preparation of the Food &
Beverage department budget and goals.
14. Conduct all administrative work required, including
but not limited to:
Responsible for: Assistant Restaurant Manager, Supervisor, Hostess and Waiter
1. Comply with Hotel Rules and Regulations and
provisions contained in the Employment Handbook
2. Comply with Company Grooming Standards at all
times to portray a professional image of self and the hotel.
3. Comply with Time and Attendance Policies set
by the hotel.
4. Actively participate in training and
development programs and maximize opportunities for self-development
5. Demonstrate understanding and awareness of
all policies and procedures relating to Health, Hygiene and Fire Life Safety
6. Familiarize yourself with emergency and
7. Ensure all security incidents, accidents and
near misses are always logged in a timely manner and brought to the attention
of the Line Manager
8. Comply with the Company’s Corporate Code of
9. Familiarize self with the company values
(Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to
be Yourself) and ways of working (IHG Wheel).
10. Perform all tasks as directed by the Manager
in pursuit of the achievement of business goals
The above is designed to help you in the understanding
of the role and is not intended to be a definite list of your duties, as
flexibility in meeting company and guest needs is required by all employees