Outlet Manager (Cafe Experience) - Crowne Plaza Doha - The Business Park


Full job details

Crowne Plaza Hotels & Resorts - Middle East & Africa
Job Type
Food & Beverage, Food & Beverage Manager
Job Level


Outlet Manager is responsible for coordinating functions and activities
pertaining to smooth running of the restaurant. He/she should display entrepreneurial spirit, be self-starter, and possess high-energy level.


provide functional assistance and direction to the Food & Beverage
operations of the restaurant as assigned under the general guidance and
direction of the Food & Beverage Director, or his/her delegate and within
the limits of the established InterContinental Hotels Group policies and


At Crowne
®, we want our guests to
feel able to do their best, achieve their goals and be recognized for their
success.  To help them, we need you to
stay One Step Ahead and:

  • Create Confidence – by being an
    expert at what you do; by acting and looking the part and adapting your
    style to match your guests’ pace in all you do.
  • Encourages Success – by supporting and
    respecting your guests and their goals; by recognizing them and making
    them feel valued and important and offering thoughtful choices to help
    them feel restored and balanced.
  • Make It Happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
  • Duties and Responsibilities

    1.     Supervise the
    day-to-day functioning of all restaurant employees, facilities, sales and

    2.     Supervise coordinates
    and directs the prompt, efficient and courteous service of Food & Beverage
    in the restaurant.

    3.     Control and analyze,
    on an on-going basis, the following:

    4.     Establish and
    maintain effective employee relations.

    5.     Conduct, under
    the guidance of the Food & Beverage Director and the Assistant Food &
    Beverage Manager, such functions as interviewing, hiring, employee orientation,
    on-the-job performance, coaching, counseling and suspension if necessary to
    ensure appropriate staffing and productivity.

    6.     Develop formal
    training plans and implements on the job training sessions for restaurant

    7.     Attends and
    contributes to the daily Food & Beverage briefings and monthly meetings.

    8.     Conduct pre-meal
    briefings and maintains liaison with Executive Chef.

    9.     Participate in
    service as necessary in accordance with the requirements and practices of the

    10.  Ensure hotel grooming and appearance standards of the
    staff in the restaurant are met.

    11.  Control stocks for daily use in restaurant to ensure
    service requirements are met.

    12.  Schedule guest reservations and arranges for private
    parties in the restaurant.

    13.  Participate in the preparation of the Food &
    Beverage department budget and goals.

    14.  Conduct all administrative work required, including
    but not limited to:

  • Attendance records
  • Duty Roster
  • Guest index
  • Log book


    Responsible for:    Assistant Restaurant Manager, Supervisor, Hostess and Waiter


    1.     Comply with Hotel Rules and Regulations and
    provisions contained in the Employment Handbook 

    2.     Comply with Company Grooming Standards at all
    times to portray a professional image of self and the hotel.

    3.     Comply with Time and Attendance Policies set
    by the hotel.

    4.     Actively participate in training and
    development programs and maximize opportunities for self-development

    5.     Demonstrate understanding and awareness of
    all policies and procedures relating to Health, Hygiene and Fire Life Safety

    6.     Familiarize yourself with emergency and
    evacuation procedures

    7.     Ensure all security incidents, accidents and
    near misses are always logged in a timely manner and brought to the attention
    of the Line Manager

    8.     Comply with the Company’s Corporate Code of

    9.     Familiarize self with the company values
    (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to
    be Yourself) and ways of working (IHG Wheel).

    10.  Perform all tasks as directed by the Manager
    in pursuit of the achievement of business goals


    The above is designed to help you in the understanding
    of the role and is not intended to be a definite list of your duties, as
    flexibility in meeting company and guest needs is required by all employees

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