Assistant Outlet Manager - Crowne Plaza Doha - The Business Park


Full job details

Crowne Plaza Hotels & Resorts - Middle East & Africa
Job Type
Food & Beverage
Job Level

job overview

Assistant Outlet Manager is responsible for coordinating functions and
activities pertaining to smooth running of the restaurant / bar. 


the general guidance and direction of the Outlet Manager, or his/her delegate
and within the limits of the established InterContinental Hotels Group Policies
and procedures, the Assistant Outlet Manager's tasks are to provide functional
assistance and direction to the Food & Beverage operations of the
restaurant / bar as assigned.


At Crowne
®, we want our guests to
feel able to do their best, achieve their goals and be recognized for their
success.  To help them, we need you to
stay One Step Ahead and:

  • Create Confidence – by being an
    expert at what you do; by acting and looking the part and adapting your
    style to match your guests’ pace in all you do.
  • Encourages Success – by supporting and
    respecting your guests and their goals; by recognizing them and making
    them feel valued and important and offering thoughtful choices to help
    them feel restored and balanced.
  • Make It Happen
    by being perceptive to your guests’ needs; by taking ownership for getting
    things done and working seamlessly with others to help guests be successful.

  • Duties and Responsibilities

    1.     Supervises and
    co-ordinates the day to day functions of the restaurant and outlet employees.

    2.     Controls all
    stocks and keep necessary stocks available stored in an appropriate way.

    3.     Ensures that all
    service preparations are made and ready for service in accordance with the
    hotel standards.

    4.     Ensures that all
    customers are served according to the set standards and that the colleagues is
    constantly controlled and supervised.

    5.     Promotes all menu
    items and special promotions.

    6.     Inspects the
    restaurant daily for sanitation and any malfunction of equipment.

    7.     Directs outlet colleagues
    on cleaning procedures and maintaining the restaurant in neat and orderly

    8.     Assists in
    implementation and controlling of control mechanism by:

  • Using all IHC standards in F&B control.
  • Observing and spot checking on the restaurant.
  • Controlling the billing procedures for the restaurant, by ensuring that foods and drinks are properly accounted and paid for.
  • Ensures that cashiering irregularities are reported to the Restaurant Manager or Food & Beverage Director
  • 9.     Assists the Outlet
    Manager in the administrative work, conducting of pre-meal briefs as required.

    10.  Ensures that effective communication is carried out
    with all employees, while keeping an effective communication with your

    11.  Ensures that the monthly one to one meeting with the
    Outlet Manager is kept and that all documentation is up to date.

    12.  Performs other duties as may be assigned by your
    superior from time to time.

    13.  Conducts continuous job performance evaluation of the colleagues
    for the outlet under the guidance of Outlet Manager.

    14.  To formulate training needs and prepare training plans
    for the colleagues and train them when possible.

    15.  Identify the need for requisitions i.e. Food &
    General Stores requisitions


    Responsible for:
    Supervisor, Hostess and Team Member


    1.     Comply with Hotel Rules and Regulations and
    provisions contained in the Employment Handbook 

    2.     Comply with Company Grooming Standards at all
    times to portray a professional image of self and the hotel.

    3.     Comply with Time and Attendance Policies set
    by the hotel.

    4.     Actively participate in training and
    development programs and maximize opportunities for self-development

    5.     Demonstrate understanding and awareness of
    all policies and procedures relating to Health, Hygiene and Fire Life Safety

    6.     Familiarize yourself with emergency and
    evacuation procedures

    7.     Ensure all security incidents, accidents and
    near misses are always logged in a timely manner and brought to the attention
    of the Line Manager

    8.     Comply with the Company’s Corporate Code of

    9.     Familiarize self with the company values
    (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to
    be Yourself) and ways of working (IHG Wheel).

    10.  Perform all tasks as directed by the Manager
    in pursuit of the achievement of business goals


    The above is designed to help you in the understanding
    of the role and is not intended to be a definite list of your duties, as
    flexibility in meeting company and guest needs is required by all employees

    I confirm that I have read and agreed to follow this
    job description explaining the main duties of my job.

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