Guest Service Agent

28 Nov 2016
26 Dec 2016
Job Level

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

-Previous experience in a customer-focused industry and cash handling

-Positive attitude and good English and Arabic communication skills both written and verbal

-Commitment to delivering a high level of customer service

-Excellent grooming standards

-strong interpersonal and problem solving abilities are essentials

-Ability to work on your own and as part of a team

-Computer literate and previous experiences with PROTEL are an advantage

-Diploma / Certificate in Hotel Management or equivalent

Your role will include key responsibilities such as: 

-Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

-Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

-Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure 

-Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed 

-Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

-Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels 

-Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

-Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

-Maintain the privacy of all guests by ensuring that no details of the guests are disclosed 

-Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

-Assist other departments, as necessary