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Guest Service Agent - Arabic Speaking

United Arab Emirates - Abu Dhabi

Full job details

Millennium & Copthorne - GRAND MILLENNIUM AL WAHDA
United Arab Emirates - Abu Dhabi
Job Type
Front Office, Guest Relations Officer
Job Level
Guest Service Agent - Arabic Speaking   -   ( 160000F1 ) Description   Welcome to our World

Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth.  We have an Ambition to operate 100 preferred hotels by the year 2020.
Job Location

Grand Millennium Al Wahda Abu Dhabi offering direct access to Al Wahda Mall, it's a shopper's dream come true. Business travelers can look forward to a state-of-the-art business centre. Holidaymakers will appreciate our convenient city-centre location, first-class health club and spa, and 5 dining options led by prominent and experienced chefs. Its 844 rooms offer great views of Abu Dhabi and the nearby attractions. The iconic Qasr Al Hosn, Sheikh Zayed Grand Mosque, Ferrari World Abu Dhabi, and Abu Dhabi National Exhibition Centre are only short drives away.
Key Job Responsibilities

  • Checks in guest in an efficient and friendly manner, using guest name whenever possible. 
  • Assures that guest is assigned type of room requested and the correct rate is charged. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. 
  • Settles bill accurately through credit card or cash transaction. 
  • Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift. 
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. 
  • Responds to all guest requests in an accurate and timely manner. 
  • Utilizes a variety of computer systems to check guests in and out, run daily reports and selected block rooms for arriving guests. Works harmoniously and professionally with co-workers and supervisors. 
  • Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.
  • Maintains a good working relationship with Front Office personnel as well as with other department’s personnel.
  • Maintain effective communication with all Front Office sections and the hotel departments.

  • Minimum of 1-2 years in Reception or Guest Service experience 
  • Have good English communication skills both in written and spoken
  • Pleasant personality with good communication and interpersonal skills
  • Minimum education of Bachelor degree in Hotel Management or relevant degree. 

  Primary Location :   AE-AZ-Abu Dhabi Job :   Front Office Organization :   Grand Millennium Al Wahda, Abu Dhabi Schedule :   Regular Shift :   Standard Employee Status :   Entry Level Job Type :   Full-time Job Level :   Rotating Job Posting :   Nov 14, 2016, 4:29:05 AM
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