Loss Prevention Officer

Location
United Arab Emirates - Dubai
Posted
28 Nov 2016
Closes
26 Dec 2016
Ref
16001NQY
Sector
Hotel
Job Level
Non-Management
Description   Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.  
Qualifications

 
Job Summary

        Provide immediate response to emergency situations, such as, but not limited to, medical emergencies, structural fires, confined space rescue, and hazardous materials incidents. Provide assistance to guests and employees in need of medical attention, while awaiting the arrival of emergency medical personnel.  Perform basic life support and medical procedures within the scope of Emergency Medical Technician (EMT) training. Monitor the safety and security of the property and surrounding complex through mobile/foot patrol, stationary post, hotel alarm patrol, and traffic control. Monitor first aid and safety equipment ensuring proper supplies are in stock and equipment is in working order. Prepare incident, accident, and other reports that may be required at a specific post assignment. Conduct safety inspections.  Conduct employee parcel inspections, identification verification, and enforce company policies and procedures. Provide on the cardiopulmonary resuscitation (CPR), job training and orientation to new security agents as needed.   Candidate Profile The experience, skills and knowledge and education/certification components of the Candidate Profile should be presented as preferences rather than requirements unless an individual would not be hired for the position without these.  Equivalent work experience may be substituted for years of experience.  

Skills and Knowledge
  • Driver’s License
  • CPR Certification (preferred)
  • State EMT Certification
  • Team Work
  • Customer Service Orientation
  • Diversity Relations
  • Telephone Etiquette Skills
  • English Language Proficiency
  • Communication
  • Writing
  • Listening
  • Applied Reading
  • Typing
  • Filing
  • Computer Skills
  • Learning
  • Detail Orientation
  • Multi-Tasking
  • Time Management
  • Planning and Organizing
  • Microsoft Office
  • Proper Lifting Techniques
  • Stamina
  • Manual Dexterity
  • Agility
  • Visual Acuity
  • Work Conditions
  • Stressful Situations
  • Integrity
  • Dependability
  • Positive Demeanor
  • Presentation
  • Initiative
  • Stress Tolerance
  • Adaptability/Flexibility
  Technical Expertise (Learning and Applying Personal Expertise) The following are specific responsibilities and contributions critical to the successful performance of the position: Emergency Response
  • Provide immediate response to  emergency situations, such as, but not limited to, medical emergencies, structural fires, confined space rescue, and hazardous materials incidents.
  • Provide assistance to guests and employees in need of medical attention, while awaiting the arrival of emergency medical personnel.  Perform basic life support and medical procedures within the scope of Emergency Medical Technician (EMT) training.
  • Provide on the cardiopulmonary resuscitation  (CPR), job training and orientation to new security agents as needed. Safety and Security
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Maintain awareness of undesirable persons on property premises.
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  • Complete appropriate safety training and certifications to perform work tasks.
  • Monitor first aid and safety equipment ensuring proper supplies are in stock and equipment is in working order.
  • Perform safety duties at special events including: checking access passes, protecting property, maintaining order, and directing traffic for hotel or client paid special events, shows, concerts or other functions.
  • Prepare incident, accident, and other reports that may be required at a specific post assignment. 
  • Conduct safety inspections. Report safety hazards and defective equipment to maintenance for repair.
  • Provide personal security protection to dignitaries and celebrities. 
  • When requested, escort employees or hotel clients carrying cash or other valuables.
  • Conduct employee parcel inspections, identification verification, and enforce company policies and procedures.
  • Support Lost and Found as needed. Computer/Software
  • Prepare reports and documents, written and by computer Guest Relations
  • Address customers' service needs in a professional, positive, and timely manner.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Assist other employees to maintain proper coverage and prompt guest service. Communication
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Discuss work topics, activities, or problems with co-workers, supervisors, or managers using proper discretion.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.  Working with Others
  • Treat all employees and customers with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy and confidentiality. Quality Assurance
  • Comply with quality assurance expectations and standards. Physical Tasks
  • Enter and locate work-related information using computers and/or other methods.
  • Move, lift, carry, push, pull, and place objects weighing greater than or equal to 50 pounds without assistance. Policies and Procedures
  • Maintain confidentiality of proprietary materials and information.
  • Protect the privacy and security of customers and co-workers.
  • Follow company and department policies and procedures.
  • Research questions and problems; refer complex issues to supervisor.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested.  
 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.