Lobby Hostess

Location
United Arab Emirates - Dubai
Posted
28 Nov 2016
Closes
05 Dec 2016
Ref
16001NQW
Sector
Hotel
Job Level
Non-Management
Description   Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.  
Qualifications

 
Job Summary

    JOB SUMMARY Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests.   Candidate Profile The experience, skills and knowledge and education/certification components of the Candidate Profile should be presented as preferences rather than requirements unless an individual would not be hired for the position without these.  Equivalent work experience may be substituted for years of experience. Experience
 
  • No related work experience is required


Skills and Knowledge
  • Strong communication skills (verbal, listening, writing)
  • Communication
  • Listening
  • Telephone Etiquette Skills
  • English Language Proficiency
  • Presentation
  • Positive Demeanor
  • Integrity
  • Dependability
  • Safety Orientation
  • Adaptability/Flexibility
  • Interpersonal Skills
  • Customer Service Orientation
  • Team Work
  • Diversity Relations 

  Business Results Balanced Scorecard Results:  Supports strategies and conducts activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.
  • Talent Acquisition:  Oversees the management and non management hiring process to attract, select and retain a diverse workforce at the property.  Utilizes selection processes that identify the best candidates for open positions in a cost effective and efficient manner to meet the business needs of the operation (DDI and APT).
  • Total Compensation:  Helps DHR administrate benefit plans for both management and non management associates and supports administration of the compensation plan for HR office associates.  Focuses on compliance with Marriott Standard Operating Procedures and providing excellent service to enhance associate satisfaction.
  • Training and Development:  Assists with the coordination and delivery of management and non management training programs, specifically such as new hire orientation, service and job skills training, compliance and safety training to ensure business success.
  • Associate Relations:  Performs activities to help create and sustain a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success; assists organize sports and social events for the property and cluster and spirit to serve the community events.
  • Human Resources- Department Focus: Participates in the hiring, development and retention of a diverse workforce to deliver excellent products.  Sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.
  • Loss Prevention:  Partners with Loss Prevention to ensure a safe and secure work environment and administer an effective workers’ compensation program When one is in place Focuses on reducing the frequency and severity of accidents.  Ensures compliance with all regulatory reporting requirements.
Technical Expertise (Learning and Applying Personal Expertise) The following are specific responsibilities and contributions critical to the successful performance of the position: Safety and Security
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Complete appropriate safety training and certifications to perform work tasks.
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Policies and Procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Follow company and department policies and procedures.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.
Guest Relations
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
  • Assist other employees to ensure proper coverage and prompt guest service.
Communication
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Talk with and listen to other employees to effectively exchange information.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Working with Others
  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
  • Comply with quality assurance expectations and standards.
Physical Tasks
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
General Food and Beverage Services
  • Monitor dining rooms for seating availability, service, safety, and well being of guests.
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
  • Notify management of maintenance repairs issues.
  • Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
  • Assist your and other departments when needed to ensure optimum service to guests.
Assists Management
  • Communicate with guests, other employees, or departments to ensure guest needs are met.
Opening
  • Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
Greeting and Seating
  • Thank every guest upon departure, invite them to return, and wish them a fond farewell.
  • Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.
  • Guide guests through the dining rooms and provide any needed assistance.
  • Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.
  • Greet guests and determine the number in their party.
  • Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
     

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.