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Bellman - (RD-FO-G-BM.4)

United Arab Emirates - Abu Dhabi

Full job details

Recruiter
Danat Jebel Dhanna Resort
Posted
28/11/2016
Ref
RD-FO-G-BM.4
Location
United Arab Emirates - Abu Dhabi
Job Type
Front Office, Concierge
Sector
Hotel
Job Level
Non-Management
 
Scope Of Work:
To provide courteous and efficient Bell & Valet service to ensure guest satisfaction to the standard required by the hotel.

Job Responsibilities:
1. Greet guests and visitors warmly with a smile.
2. Provides courteous and professional service at all times.
3. Coordinates with reception to execute arrivals and departures efficiently.
4. Transports guest's luggage to rooms in an efficient manner ensuring no damage is caused to the luggage, furniture, fixtures and walls.
5. Collects luggage at guest room for departing guests in a timely manner and brings the luggage to lobby for check out.
6. Handles guest luggage in case of a room move.
7. Promptly delivers messages within the hotel. Delivers morning newspapers to the rooms.
8. Demonstrates the 12-Service Excellence Basics
9. Keeps updated with new products in the market.

HR Responsibilities:
10. Attends all hotel trainings as required.
11. Adheres to all HR and hotel policies and procedures.
12. Continually strives to improve self; knowledge and skills.

Financial Responsibilities:
13. Actively participates in energy saving and recycling initiatives.
14. Controls the expenses according to the departmental plan.

General Responsibilities:
15. Attends meetings and daily briefings as required.
16. Ensures that the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained at all times.
17. Strictly adheres to the hotel's policy on Confidentiality and Ethics.
18. To actively participate in all EHSMS requirements.
19. To carry out any additional tasks and projects as requested by the Bell Captain/Front Office Manager. Job Requirements Competencies & Skills
Essential
Ethics/Integrity
Guest Focus
Dependability
Adaptability/Flexibility

Desirable/Preferable
Impact & Influence
Learning and Continuous Development
Communication Skills
Decision Making

Personality Traits
Essential

Confident
Energetic
Outgoing & Friendly

Desirable/Preferable
Patient & Kind
Sense of Humour
Self Motivated

Knowledge & Language
Essential
Basic Working Knowledge of Guest Service
Basic Working Knowledge of Guest Luggage Handling
Intermediate Spoken and Written English

Desirable/Preferable
Basic General Knowledge of UAE/Tourist Attractions
Additional Spoken Languages
Advanced Spoken and Written English

Education
Essential
High School Graduate

Desirable/Preferable
Industry Based Certifications

Experience
Essential
Minimum of 1-Year Working Experience

Desirable/Preferable
Minimum of 1-Year Experience in a Similar Capacity Within Hotels
Previous Working Experience in the UAE Travel None Date Needed By 1/9/2014 # of Hires Needed 1
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