Reservation Agent - Arabic Speaking
Full job details
Welcome to our World
Our Vision at Millennium & Copthorne Middle East and Africa is to be the pre ferred hotel company for our guests, colleagues, and owners while achieving exceptional growth.
We have an Ambition to operate 100 preferred hotels by year 2020.
Grand Millennium Al Wahda Abu Dhabi offering direct access to Al Wahda Mall, it's a shopper's dream come true. Business travelers can look forward to a state-of-the-art business centre. Holidaymakers will appreciate our convenient city-centre location, first-class health club and spa, and 5 dining options led by prominent and experienced chefs. Its 844 rooms offer great views of Abu Dhabi and the nearby attractions. The iconic Qasr Al Hosn, Sheikh Zayed Grand Mosque, Ferrari World Abu Dhabi, and Abu Dhabi National Exhibition Centre are only short drives away.
Key Job Responsibilities:
- Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge
- Understands how their role fits with others and contributes to the success of business
- Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
- Provides information when requested and promotes hotel’s services, facilities and special events
- Anticipate guest needs, handle guest enquires, and solve problems
- Create a positive hotel image in every interaction with internal and external customers
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
- Assist guests and escort them to locations within the hotel at their request
- Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
- Computer Literate with Micro Soft Office Operating (Word, Excel, emails and internet use)
- Opera System (Hotel Edition),
- Good communication skills
- Good English knowledge
- Prefer Arabic speaking
- Email etiquettes
Primary Location : AE-AZ-Abu Dhabi Job : Sales & Marketing Organization : Grand Millennium Al Wahda, Abu Dhabi Schedule : Regular Shift : Standard Employee Status : Entry Level Job Type : Full-time Job Level : Rotating Job Posting : Nov 8, 2016, 5:41:33 AM