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Reservation Supervisor - Arabic Speaking

United Arab Emirates - Abu Dhabi

Full job details

Millennium & Copthorne - GRAND MILLENNIUM AL WAHDA
United Arab Emirates - Abu Dhabi
Job Type
Front Office, Reservations Agent
Job Level
Reservation Supervisor - Arabic Speaking   -   ( 160000E7 ) Description   Welcome to our World

Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth.  We have an Ambition to operate 100 preferred hotels by the year 2020.
Job Location

Grand Millennium Al Wahda Abu Dhabi offering direct access to Al Wahda Mall, it's a shopper's dream come true. Business travelers can look forward to a state-of-the-art business centre. Holidaymakers will appreciate our convenient city-centre location, first-class health club and spa, and 5 dining options led by prominent and experienced chefs. Its 844 rooms offer great views of Abu Dhabi and the nearby attractions. The iconic Qasr Al Hosn, Sheikh Zayed Grand Mosque, Ferrari World Abu Dhabi, and Abu Dhabi National Exhibition Centre are only short drives away.
Key Job Responsibilities:
  • Create and manage rates and packages configured on the Hotel software
  • Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc
  • Update No-shows and cancellations on all OTA's without fail to avoid unwanted commissions
  • Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
  • Verify if each reservation requests are processed as per the hotel standards and without delay.
  • Verify if reservation confirmation letters are sent for all processed bookings within the stipulated time.
  • Process retentions, no-show and cancellations as per the hotel policy and procedures.
  • Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately.
  • Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letters.
  • Check forecasting reports based on statistics codes (Market, Source, Rate Code etc.), reservations which are wrongly tagged should be amended.
  • Receive contracts detailing room allotments and create allotments on the hotel management system.
  • Train newly recruited reservation staffs in taking reservations, telephone etiquettes, and reservation module on hotel software and processing emails.
  • Ensure deposit payment is taken in advance for all pay at hotel reservations eg: Direct reservation, OTA's (Booking.com, Agoda, Late Room, Orbitz, Expedia etc.)
  • Determine work procedures, prepare work schedules, assign duties and expedite work flow for reservation agents.

  • Computer Literate with Micro Soft Office Operating (Word, Excel, emails and internet use)
  • Opera System (Hotel Edition), 
  • Good communication skills
  • Good English knowledge
  • Prefer Arabic speaking
  • Email etiquettes
  • Minimum of 2-3 plus years experience in the reservation department

  Primary Location :   AE-AZ-Abu Dhabi Job :   Sales & Marketing Organization :   Grand Millennium Al Wahda, Abu Dhabi Schedule :   Regular Shift :   Standard Employee Status :   Entry Level Job Type :   Full-time Job Level :   Rotating Job Posting :   Nov 6, 2016, 7:17:26 AM
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