Human Resources and Learning & Development Manager
To be discussed
Full job details
Creates, guides and manages Hotel overall provision of Human Resources and Learning & Development services and programs, focusing on: Recruiting, Staffing, Performance management, improvement systems, Organization development, Employment and compliance to regulatory concerns, Employee relations, Company employee and community communication, Compensation and benefits administration, Employee safety, welfare and health, Employee services and counseling. Originates and leads Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment and the recruitment and ongoing development of a superior workforce. Conducts a ‘Training Needs’ analysis and prepares an Annual Training Plan and budget accordingly. Conducts off job training sessions as necessary, particularly in the areas of customer service and quality. Pro-actively shapes a service-oriented culture within the operation by measuring and monitoring guest feedback and establishing effective means of communicating this to the management and staff. Provides individual or group instruction to Department Heads and Supervisors to improve the effectiveness of their staff meetings, performances appraisals or other training related activities.