Welcome Desk Agent
Full job details
Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,300 properties in over 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Tribute Portfolio™, Four Points® by Sheraton, Aloft®, Element®, along with an expanded partnership with Design Hotels™. The Company also boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG®). Please visit www.starwoodhotels.com for more information.
W Doha Hotel & Residences has been awarded for the past 2 years Best Business Hotel by the Conde Nast Traveller Middle East Reader’s Choice Awards. We are setting the tone for fashion and entertainment lifestyle in Doha and in Middle-East. Working for unique and refreshing lifestyle brand such as W and joining Starwood - one of the leading names in hospitality will open doors for many future career opportunities.
For more information about us, please visit:
Nestled in the heart of the city, right in the business district where the past meets with the future, art meets science, tradition meets haute couture and culture meets nightlife, the W Doha reveals the unexpected side of modern Doha, thrilling guests with unrivalled insider access to what is new and next in this booming desert capital. Work and play come easy at the W, with Qatar Financial Center, major oil & gas corporations and ministries just walking distance from the hotel, plus the country’s largest mall just a 3 minute drive away.
You will part of our Welcome Desk Team reporting to the Welcome Office Manager.
As a Welcome Desk Agent it is your main function to provide a professional, efficient and seamless arrival and departure experience for our guests while granting our guest’s wishes and creating memorable stay. It is your further task: to check-in guests after verifying the required information; to process any inquiries in a timely manner to ensure highest level of guest satisfaction; to arrange the needful measures for guest recovery; to ensure correct cash handling procedures; to promote the Starwood Preferred Guest Program while providing recognition and benefits to all present members; to assign rooms according to guest’s requests; and to exchange currencies upon guest requests.
You are the type of person that never says no, you always aim to exceed customer expectations, you are a great communicator, you demonstrate team spirit and cooperation, and act with professionalism and integrity.
You like to take ownership, you learn, develop and adapt to change and you can work independently, take initiative and pay attention to detail.
A Bachelor Degree in Hotel Management or a related field is preferred.
You must be fluent in the English language (both written and verbally). Proficiency in the Arabic Language is beneficial.
We expect you to have knowledge of Fidelio or Opera.
Previous experience of at least 2 years in a similar position in a luxurious hotel, preferably in the Middle East, is required.