CID Clerk

Location
Dubai, United Arab Emirates
Posted
26 Nov 2016
Closes
24 Dec 2016
Sector
Hotel
Job Level
Non-Management

Summary of Responsibilities:

 

Responsibilities and essential job functions include but are not limited to the following:

 

 

 

·         Print arrivals and departures of the day to understand how many expected check in and checkout per day and per shift.

 

·         To fill all guests’ information in the police report system accurately after each check in taking into consideration guests’ escort which must be added via CID system under escort.

 

·         Update promptly and correctly all guest data (check in and checkout) in the CID online system.

 

·         Fill all guests’ information in Opera system accurately after each check in taking into consideration guests escort.

 

·         Ensure that all checked in rooms are also checked- in on the police report system.

 

·         Ensure that all checked out rooms are also checked out from the police report system.

 

·         Coordinate room status, update with the reception staff by being notified of all check/ins and check outs.

 

·         Keep track of all room moves during the day; a room move report should be printed twice on each shift. Clear the checks and move the RC.

 

·         Keep updating the number of guests in the police report once it has been updated at the Opera system.

 

·         Follow the FO Procedures linked to the CID System.

 

·         Inform promptly the Assistant Manager or FOM whenever there are issues either with the system or with the data collected by the Reception team.

 

·         Provide a courteous, professional, efficient and flexible service at all times.

 

·         Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

 

·         Events and BEOs to be submitted with phone number of the organizer.

 

·         Ensure that standards are maintained at a superior level on a daily basis.

 

·         Maintain complete knowledge of correct maintenance and use of equipment.   Use equipment only as intended.

 

·         Anticipate guests’ needs if required, respond promptly and acknowledge all guests, however busy and whatever time of day, Maintain positive guest relations at all times.

 

·         Respect the privacy of the guest at all times.

 

·         Attend briefings, as required.

 

·         Interact with other departments to provide additional or specialized guest services.

 

·         Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

 

·         Understand room status and room status tracking such as checked in rooms and checked out rooms.

 

·         Possess a working knowledge of reception department, takes same day arrival and future reservation when necessary.

 

·         Follow procedure of shift handover between his colleagues with regards to day to day operation