Airport Representative (Female Only)
•Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure •Maintain effective communication with all related departments to ensure smooth service delivery •Maintain an up to date knowledge of the hotel and local services •Maintain awareness of guest profile through Opera guest profile system •Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out •Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner •Deliver morning newspapers to rooms •Deliver guest messages and other deliveries immediately without delay in a professional manner •Ensure concierge desk and store room is clean tidy and well organized. You will have ideally a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials. The ideal candidate will be customer driven with a courteous, helpful, proactive and 'switched on' personality and a dynamic and approachable character. You are physically fit, passionate and with a positive attitude, while possessing following additional competencies: •Enthusiastic, courteous & helpful to colleagues & customers •Good understanding of the job •Recognizing differences •Adaptability & integrity. Concorde Hotel is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.