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Waiter/ess - Food & Beverage - Burj Al Arab

UAE - Dubai, United Arab Emirates

Full job details

Burj Al Arab
UAE - Dubai, United Arab Emirates
Job Type
Food & Beverage
Job Level
About Jumeirah and the hotel

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.

Burj Al Arab is managed by Jumeirah Group, the global luxury hospitality company and a member of Dubai Holding.

Burj Al Arab is designed to resemble a billowing sail and stands at a height of 321 meters. It is one of the most Photographed structures in the world and has been consistently voted the world's most luxurious hotel, with features including in suite check-in and check-out reception desks on every floor, round-the-clock private butlers and use of the hotel's Rolls-Royce fleet. the hotel's 202 luxury suites range from 170 to 780 square meters with a rain shower and a Jacuzzi in each suite, as well as six restaurants and conference and banqueting Venues.

About the role

An opportunity has arisen in the Food & Beverage department at Burj Al Arab for a highly motivated and hard working individual. The main purpose of this position is to provide guests with a friendly, competent and top quality dining experience.

Your key duties will include:

  • Inspecting the restaurant area to ensure that tables have been reset properly; all tables, chairs and under table areas have been cleaned after clearing; and all supplies have been replenished
  • Maintaining all serving stations in excellent condition
  • Taking guests' food and drink orders according to operational standards, ensuring accuracy of items ordered and guest preferences when communicated, and upselling whenever possible
  • Delivering orders promptly to the kitchen or bar and observing the proper ordering procedures
  • Picking up orders promptly and inspecting all items before serving, for appearance, temperature and correctness
  • Assisting in clearing tables as necessary
  • Coordinating and cooperating with all the restaurant and kitchen staff
  • Resetting the restaurant and back area as per restaurant standards
  • Wiping glasses, cutlery and crockery
  • Serve guest at the pool and in the restaurant with friendly and professional manner.
  •  Responsible for keeping the sun-loungers in order at all times.
  •  Performs opening and closing procedures of every area assignment to ensure proper work flow on the pool area.
  • To offer guests leisure and enjoyable experience with timely service.
  • To anticipate and service of guests' requirements before requests is necessary.
  • Identify regular guest needs and exceed their expectations.
  •  Always anticipate guest needs, assist with any requests and “Go extra miles” to satisfy the guest.
  •  Deliver food and drinks orders to the guests ensuring that it is done properly.
  • Serve the guest quickly, efficiently and be attentive to all pool area guests.
  •  To be able to work during summer outdoor.
  •    To change ashtrays, serve cigarettes, crumb tables and offer additional beverages and cigars outdoor.

    About you
    In order to be considered for this role you must have at least 1 year experience as a waiter/waitress in a 5-star hotel, be able to communicate effectively in English and you must have sound food & beverage knowledge.Should be able to work under pressure in a customer service environment & be able to work outdoor.
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