header

Front Office Supervisor (Arabic Speaking) - TIME Hotels

Al Barsha, Dubai

Full job details

Recruiter
TIME Hotels
Posted
01/12/2016
Ref
QN00068
Location
Al Barsha, Dubai
Job Type
Front Office, Front Office Agent, Front Office Manager, Guest Relations Manager, Guest Relations Officer, Night Manager
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

TIME Hotels is looking for a dynamic customer focused individual to join the Front Office team as a Front Office Supervisor.

The ideal candidate should have a minimum 2 years of experience as a Shift Leader. Should have attended the "Train the Trainer" training session. Experience in Opera is a must. Fluency in English is a must and in Arabic is an added advantage.

Specific Duties and Responsibilities of the selected candidate:

  • Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to Departure. 
  • Maintains effective communication with all related departments to ensure smooth service delivery.
  • Maintains good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations.
  • Supervises all Front Desk employees ensuring guests are received in a professional and friendly manner.
  • Greets guests on their arrival ensuring they feel expected and welcome.
  • Ensures that the guest receives the accommodation he/she is expecting.
  • Maintains an up to date knowledge of hotel and local services and supply information and respond to guest queries.
  • Deals swiftly, efficiently and sensitively to guest complaints and follows through.
  • Maintain awareness of guest profiles through the Opera guest profile system. 
  • Using Opera Front Office systems, processes accounts from check-in through to check-out, ensuring posting of food & beverage and ancillary charges.
  • Receives payment by cash, cheque, credit card or account, adhering to company Credit Policy.
  • Ensure long term Guest high balance to be checked twice in a month 
  • Provides currency exchange service. 
  • Balance accounts of day’s business day end of shift.
  • Complies with all laid down systems and procedures.
  • Records all instances of refused business, with reasons for refusal.
  • To check all cashiers city ledger bills at the end of shift to ensure that the billing and attachments are correct.
  • Checks all shift reports with particular reference to Credit Check Report, Routing.
  • Instructions Report, Rate Discrepancy report and Housekeeping Discrepancy report.
  • Maintains an up to date back up report during shift.
  • Responsible for pre-shift team brief and end of shift handover.