Valet Captain

Qatar - Doha

Full job details

The Ritz-Carlton Doha
Qatar - Doha
Job Type
Front Office, Concierge
Job Level
Description   At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.  

Job Summary

       Test communications equipment to ensure it works properly. Supply guests with directions/information regarding property amenities, services, hours of operation, and local areas of interest. Open doors and assist guests/visitors entering/leaving property. Contact appropriate individual/department as necessary to resolve guest request/problem. Arrange transportation for guests/visitors. Dispatch bell/valet staff as needed. Communicate parking procedures to guests/visitors. Maintain security and condition of vehicles and keys. Notify appropriate personnel of vehicle maintenance needs. Re-route traffic when parking facility reaches maximum capacity. Unlock/open and close/secure parking facility. Notify Loss Prevention/Security of guest reports of theft. Escort unwelcome persons off property, contact Loss Prevention/Security when necessary.        Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Reach overhead and below the knees. Grasp, turn, manipulate, move, lift, carry, push, pull, or place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.     The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.