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Assistant Manager-Banquets

United Arab Emirates - Dubai

Full job details

Recruiter
Renaissance Downtown Hotel Dubai
Posted
24/11/2016
Ref
160017FH
Location
United Arab Emirates - Dubai
Job Type
Food & Beverage, Banqueting Manager
Sector
Other
Job Level
Non-Management
 

Job Description

 

Description   You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.  
Qualifications

 
  • Lead the Food and Beverage Guest Service team to promote the efficient preparation and service of food and beverage orders in the assigned outlet area. Participate in the overall operation of the food service team in assigned areas. Monitor the preparation and service of food and beverage orders.  Provide efficient food sales and service as needed. Assist with training and provide support so that new Food Service team members are fully oriented to proper procedures and policies. Maintain cleanliness in assigned work and outlet areas. Clean equipment, dishes, and silverware as needed. Perform opening and closing duties. Maintain stock and display food in according to established standards. Handle a daily cash bank and follow cash handling procedures. 
  •   Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, or injuries. Complete safety training and certifications. Display clean and professional uniform and personal appearance. Maintain confidentiality of proprietary information. Protect company assets. Welcome and acknowledge all guests according to company standards. Anticipate and address guests’ service needs. Assist individuals with disabilities. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and listen and respond appropriately to the concerns of other employees.  Promote adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move up and down stairs, service ramps, and/or ladder. Grasp, turn, and manipulate objects of varying size and weight. Perform other reasonable job duties as requested.                           CRITICAL TASKS   Managing Food and Beverage Services
    • Lead the Food and Beverage Guest Service team to promote the efficient preparation and service of food and beverage orders in the assigned outlet area.
    • Participate in the overall operation of the food service team in assigned areas.
    • Monitor the preparation and service of food and beverage orders. 
    • Provide efficient food sales and service as needed.
    • Assist with training and provide support so that new Food Service team members are fully oriented to proper procedures and policies.
    • Maintain cleanliness in assigned work and outlet areas.
    • Clean equipment, dishes, and silverware as needed.
    • Perform opening and closing duties.
    • Handle a daily cash bank and follow cash handling procedures. 
    Opening
    • Ensure banquet rooms, restaurants, and coffee breaks are ready for service at least 15 minutes prior to posted time.
    Closing
    • Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
    • Supporting and Contributing to Human Resource Activities
    Guest Relations
    • Address guests' service needs in a professional, positive, and timely manner.
    • Assist other employees to ensure proper coverage and prompt guest service.
    • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
    • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
    Communication
    • Speak to guests and co-workers using clear, appropriate and professional language.
    Working with Others
    • Support all co-workers and treat them with dignity and respect.
    Quality Assurance/Quality Improvement
    • Comply with quality assurance expectations and standards.
    Physical Tasks
    • Stand, sit, or walk for an extended period of time or for an entire work shift.
    • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
    • Read and visually verify information in a variety of formats.
    • Move up and down stairs, service ramps, and/or ladder. Grasp, turn, and manipulate objects of varying size and weight.
    • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
    Safety and Security
    • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
    • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
    • Wear proper clothing, use appropriate personal protective equipment (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
    • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
    • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
    • Complete appropriate safety training and certifications to perform work tasks.
    Policies and Procedures
    • Assist with training and provide new Food Service team members full orientation to proper procedures and policies.
    • Maintain stock and display food in according to established standards.
    • Follow company and department policies and procedures.
    • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
    • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
    • Protect the privacy and security of guests and coworkers.
    • Perform other reasonable job duties as requested.
        CRITICAL COMPETENCIES   Interpersonal Skills
    • Team Work
    • Diversity Relations
    • Customer Service Orientation
    Personal Attributes
    • Dependability
    • Presentation
    • Safety Orientation
    • Positive Demeanor
    Physical Abilities
    • Physical Strength
    • Stamina
      Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.