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Human Resources Operation/Systems Supervisor

United Arab Emirates - Dubai

Full job details

Recruiter
Renaissance Downtown Hotel Dubai
Posted
24/11/2016
Ref
160017PH
Location
United Arab Emirates - Dubai
Job Type
Graduate
Sector
Other
Job Level
Management
 

Job Description

 

Description   You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.  
Qualifications

  Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages.   Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.               CRITICAL TASKS   Safety and Security
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Policies and Procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Follow company and department policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.
Guest Relations
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Communication
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Talk with and listen to other employees to effectively exchange information.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Assists Management
  • Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.
  • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
  • Serve as hourly employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.
  • Assist management in preparing payroll of hourly employees (e.g., ensure accuracy, adjustments, and distribution).
  • Assist management in determining and administering appropriate disciplinary action for hourly employees.
Working with Others
  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
Physical Tasks
  • Enter and locate work-related information using computers and/or point of sale systems.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Communications and Relations
  • Post all necessary legal or regulatory notices related to Human Resources in view of all employees as required by law.
  • Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines.
  • Assist and support management and the leadership team with handling and resolving Human Resources issues.
  • Inform Human Resources management of issues related to employee relations within the division or property.
  • Assist in monitoring/tracking employee relations issues including resolution and follow-up of issues.
  • Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs.
  • Observe and monitor employee and manager activities to ensure compliance with company policies and procedures.
Recruitment - Programs and Strategies
  • Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards.
Hiring - Applications
  • Monitor and assist managers/supervisors with hiring processes and issues.
Performance Management
  • Review employee files (e.g., employee reviews, disciplinary actions) and communicate discrepancies to management.
Administration
  • Maintain confidentiality and security of employee and property records, files, and information.
  • Answer phone calls and record messages.
  • Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's, reference checks, Drug Free Workplace Policy (DFWP), applicant self-identification forms, department orientation check list).
Human Resources Programs
  • Assist in logistics, administration, and scheduling of annual employee surveys.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.