Housing Generalist

United Arab Emirates - Dubai

Full job details

Renaissance Downtown Hotel Dubai
United Arab Emirates - Dubai
Job Type
Housekeeping, Housekeeping Attendant
Job Level

Job Description


Description   You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.  

  Responsible for the daily operations of Staff Housing.  Directs and works with all associates to ensure rooms, public space and associate areas are clean and well maintained.  Completes inspections and holds people accountable for corrective action.  To act as a first point of contact within the Human Resources Department for new hires associates. To manage the day-to-day issues and assisting the other needs of the associates
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Number Facility - The ability to add, subtracts, multiply, or divides quickly and correctly.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematics - Using mathematics to solve problems.
  • Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.   JOB FAMILY CORE WORK ACTIVITIES
  • Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
  • Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
  • Managing Daily Operations of the Area or Department - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
  • Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Maintaining Productivity Levels - Ensuring and maintaining the productivity level of associates.
  • Communicating with Supervisors, Colleagues, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Communicating, Monitoring, and Ensuring Safety Standards - Communicating the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety.     JOB SPECIFIC TASKS
  • Must be flexible with daily duty  changes as business demands
  • Maintain computerized tracking sheet for Maintenance issue
  • Responsible to updating the housing rooms list on weekly basis
  • Assist the manager will inventory for leavers room during the clearance process
  • Maintain Housing Inventory List of all items
  • Responsible for High Standards of cleanliness at the Housing including all the public areas, laundry room, store etc.
  • Conduct monthly housing inspection, prepare the report and re-inspect rooms which need corrective action.
  • Complies with all Marriott SOP and LSOP procedures for Security/Loss Prevention department at all times.
  • Ensure security positions are clean all of the times; check all log books, files, security passes, identification, documents, keys, equipment etc.  Check all visitors that they left by 12.AM.
  • Daily managements of the security
  • Be fully familiar with Fire Emergency Plan and develop Fire Response Team.
  • Prepare reports recommendations and surveys in a timely manner on security fire prevention and safety program for accommodation use.
  • Ensures all associates accidents at the accommodation are reported in a timely manner.
  • Co – ordinate and monitor daily the accommodation key control procedures and systems.
  • Investigate all incidents and complaints thoroughly and impartially preparing a written report with recommendations to HR Manager in a timely manner.
  • Ensure and maintain that the housing policies are followed all the time.
  • Ensure compliance to ll log book to include Laundry/Visitors/ Maintenance/Receiving Log Book and follow up on weekly basis.
  • Update the housing associate list New Hires/leavers list with names and photos on timely manner and communicate it to the housing LP.
  • Work closely with the other HR members to insure that the all the communications/information regarding the associates is effect and consistently carried out.
  • Work closely with Maintenance Company to insure that the rooms and equipment preventive maintenance procedures are in effect and consistently carried out.
  • Supervises daily cleaning shift operations and ensures compliance with all cleanliness policies, standards and procedures.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
  • Responsible for all purchases at the housing. Look for quotations in the local market to get the best for approval
  • Participation of annual budgeting process
  • weekly Rap session with HRM or HR team
  • Responds to and handles all associates housing problems and complaints with effective communication and keep it for the record.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
  • Conduct Housing Inventory for all rooms especially the leavers and report missing/damaged items to HR and Account.
  • Responsible for Housing Inventory of Executive Committee member and Managers staying out of the Staff Housing
  • Responsible for processing the housing monthly rent payment and contract for ExComs and Managers and cancelling it while they leave.
  • Non-renewal of the housing contract incase the managers decides to vacate the flat. Communicate all the details to Accounts department.
  • Responsible for any maintenance request at the ExComs and General Managers flat or villa.
  • Develop your person in pocket to handle all requests by the associates and management team.
  • Develop effective administrative skills like typing, filing expenses, accommodation requests, business correspondence and maintaining updated records.
  • Develop a housing check list and ensure that it is used during the daily walk around, documented inspections of public areas and other facilities in both buildings A&B.
  • Handle the housing team member’s attendance sheet, track overtime and submission to accounts before the cut off date.
  • Keep the Temporary Housing Room List updated and share with your team members monthly basis.
  • Receive, handle and respond to all Associates requests and complaints professionally. To fix and follow proper maintenance procedures
  • Update the bulletin boards for Housing(weekly)
  • Handling all email communications on regular basis.
  • Handle  the Cleaning company contract and their services
  • Maintain and control the GYM/Pool/Entertainment area .
  • Be involved in preparing associates activities (indoor and out door activities).
  • Ensure proper handling of property’s keys
  • Observes service behaviors of associates and provides feedback to individuals.
  • Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
  • Supports and supervises an effective inspection program for all rooms and public space.
  • Welcome the new hires at the housing and follow up with the HR team with fruit basket & welcome letter.
  • Ensure the first aid boxes are refilled in the housing at all times
  • Perform any task or request directed by the immediate manager.
  •   Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.