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Credit Supervisor

United Arab Emirates - Dubai

Full job details

Recruiter
Renaissance Downtown Hotel Dubai
Posted
24/11/2016
Ref
16001L6Q
Location
United Arab Emirates - Dubai
Job Type
Finance, Accounts Payable
Sector
Other
Job Level
Management
 

Job Description

 

Description   You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.  
Qualifications

  Assist management in reviewing existing and evolving operating/financial issues. Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Prepare, review, reconcile, and issue bills, invoices, and account statements. Review, reconcile, and/or process credit card vouchers, advance deposits, overpayment, cancelled reservations, tax exemptions, and voucher (e.g., Marriott Rewards and gift certificates) invoices. Respond to and/or resolve questions or disputes from Marriott's Shared Service Center/guest, credit card companies, and banks. Conduct credit checks as directed. Follow-up and resolve past due accounts. Set up, maintain, and manage collections of check guarantee service accounts.   Assist management in training, evaluating, counseling, and motivating employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Read and visually verify information; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.                           CRITICAL TASKS   Safety and Security
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Policies and Procedures
  • Follow company and department policies and procedures.
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.
Guest Relations
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Communication
  • Talk with and listen to other employees to effectively exchange information.
  • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Assists Management
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  • Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
  • Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores.
  • Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
  • Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
  • Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.
  • Coordinate tasks and work with other departments to ensure that the department runs efficiently.
  • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
  • Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
Working with Others
  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Quality Assurance/Quality Improvement
  • Monitor the performance of others to ensure adherence to quality expectations and standards.
  • Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Comply with quality assurance expectations and standards.
Physical Tasks
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Enter and locate work-related information using computers and/or point of sale systems.
  • Stand, sit, or walk for an extended period of time or for an entire work shift. 
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
General Finance and Accounting
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
  • Record, store, and/or analyze information using property software.
  • Audit statistical, financial, accounting, auditing, or payroll reports and tables.
  • Generate finance/accounting reports from computer system as needed.
  • Access computerized financial information to answer general questions as well as those related to specific accounts.
  • Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers.
  • Code documents according to company policies and procedures.
  • Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
  • Maintain accurate electronic spreadsheets for financial and accounting data.
  • Complete period-end closing procedures and reports as specified.

  • Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
  • Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
  • Respond and/or resolve to questions, issues, or disputes from Marriott's Shared Service Center/guest.
Accounts Payable
  • Maintain, update, and create vendor master accounts in computer system.
Accounts Receivable
  • Prepare, review, and issue bills, invoices, and account statements according to company procedures.
  • Follow-up and resolve past due accounts until payment in full is received or resolved.
  • Assist management or Marriott Shared Service Center in the collection of all past due accounts.
  • Transfer direct billing accounts from guest ledger to Accounts Receivable and file according to company policies and procedures.
  • Review, reconcile, and process credit card vouchers and advance deposits.
  • Process refunds for overpayment or cancelled reservations.
  • Research, respond to, and resolve credit card company and bank inquiries.
  • Audit and reconcile all postings to ensure that back-up matches system.
  • Conduct credit checks on direct billing requests as directed.
  • Review group master bills for accuracy.
  • Attend group pre-convention and post-convention meetings as required.
  • Print, mail, fax, or email guest folios from previous stays as needed.
  • Process customer tax exemptions following government regulations.
  • Process voucher (e.g., Marriott Rewards and gift certificates) invoices with supporting backup.
  • Notify Marriott's Shared Service Center of customer accounts to be set up as needed.
  • Set up, maintain, and manage collections of check guarantee service accounts.
Gift Certificates/Prepaid Cards
  • Ensure all certificates/cards are correctly voided or redeemed in their respective systems.
  • Monitor and audit the gift certificate and incentive award redemption activity of certificates to detect and prevent fraud, abuse, and/or errors in reporting.
Financial Processes
  • Assist management with reviewing existing and evolving operating/financial issues.
  • Assist management in creating an accounting and operational control environment that safeguards assets, improves operations and profitability, and manages business risks.
    CRITICAL COMPETENCIES   Analytical Skills
  • Arithmetic Computation
  • Computer Skills
  • Learning
  • Decision-Making
Interpersonal Skills
  • Interpersonal Skills
  • Diversity Relations
  • Customer Service Orientation
  • Influence
  • Team Work
Communications
  • Applied Reading
  • English Language Proficiency
  • Writing
  • Telephone Etiquette Skills
  • Electronic Communication
  • Communication
  • Listening
Personal Attributes
  • Integrity
  • Dependability
  • Presentation
  • Company Polices Knowledge
  • Initiative
  • Stress Tolerance
  • Positive Demeanor
  • Self Development
Organization
  • Detail Orientation
  • Multi-Tasking
Physical Abilities
  • Visual Acuity
General Finance and Accounting
  • Microsoft Office
  • Files Security
  • Filing
Analysis and Auditing
  • Analytical Skills
  • Financial Reporting
  • Financial Spreadsheets
  • Auditing
Accounting Policies and Procedures
  • Accounting Knowledge
Accounts Receivable
  • Credit Card Processing
  • Customer Billing
      PREFERRED QUALIFICATIONS Education High school diploma/G.E.D. equivalent Related Work Experience
At least 2 years of related work experience Supervisory Experience At least 1 year of supervisory experience Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.