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Swiss Service Operator (Saudi Only)

Saudi Arabia - Mecca

Full job details

Recruiter
Swissôtel Makkah, Saudi Arabia
Posted
24/11/2016
Ref
SMK00365
Location
Saudi Arabia - Mecca
Job Type
Front Office, Guest Relations Officer
Sector
Hotel
Job Level
Non-Management
 
Swiss Service Operator (Saudi Only) Primary Location :   Kingdom of Saudi Arabia-Makkah-Swissôtel Makkah Employee Status :   Regular    

 

 

“a passion for perfection”

 

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

 

Swissotel Makkah description :

Swissotel Makkah is Swissotel’s first hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.

 

As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

 

Swissotel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram. We invite you to be part of the dynamic Swiss Services team as

 

Swiss Service Agent

 

For the following department:

 

Front Office – Swiss Service

 

Summary of Responsibilities:

 

  • The main responsibilities and tasks of this position are as listed below, but not limited to these:
  • Provide and dispatch immediate actions to all guest concerns.
  • Ensure follow-up of action is completed with-in the quoted time.
  • Work with related departments to ensure efficiency in meeting guests needs.
  • Promotes hotel services and amenities to encourage an exceptional resort experience.

  • Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience.
  • Able to contribute to a team environment by assisting co-workers in all departments related to the call center.   And ensuring the attention to detail is recorded with each guest’s issue.
  • Handling all wakeup call requests 24/7
  • Handling the main hotel Fax 24/7
  • Handling   emergency call’s and calling the hotel doctor   when needed 24/7

 

 

Qualifications:

 

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

 

  • Previous experience as a Telephone Operator an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

 

If you feel you are ready for your next professional challenge, send us your application today

http://www.swissotel.com/EN/Careers/RECRUITMENT/join us.htm

 

Swissôtel is an Equal Opportunity Employer

    Job Level :   Colleague Schedule :   Full-time Shift :   Day Job Travel :   No Closing Date :   05.Dec.2016, 8:59:00 PM Job Number:   SMK00365
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