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Saudi Arabia - Mecca

Full job details

Swissôtel Makkah, Saudi Arabia
Saudi Arabia - Mecca
Job Type
Front Office, Concierge
Job Level
Bellperson Primary Location :   Kingdom of Saudi Arabia-Makkah-Swissôtel Makkah Employee Status :   Regular    




“a passion for perfection”   Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.
Swissôtel Makkah description :   Swissotel Makkah is Swissôtel’s first hotel to open in Saudi Arabia . The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.   As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haram, overlooking the Ka’ba and the Grand Mosque.   Swissotel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business center.   It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram. We invite you to be part of the dynamic Concierge team as   Bell Person   For the following department:   Concierge   Summary of Responsibilities:   The main responsibilities and tasks of this position are as listed below, but not limited to these:
  • Conducting the Bell service activities such as luggage service upon guest's arrival and departure, luggage storage, message service fax delivery, parcel and mail hand-over, information service and other related tasks.
  • Opening the door of the car for the guest in a professional manner at the main entrance of the hotel and assisting to unload the luggage if any.
  • Extend warm welcome and appreciation to every guest / patron at any customer approaching by greeting "Welcome to" or "Welcome back".
  • Rooming the guest in a professional way, which includes addressing the guest by name, holding the lift for guest and extending hotel introduction to guest, etc..
  • Having wealth of knowledge in relating to hotel products, events and promotion, playing the role of salesmanship by doing their effort to sell the hotel at each customer contact, to maximize the hotel revenue.
  • Assisting to arrange the transportation for guest in the absence of Concierge.
  • Being responsible for the cleanliness of the counter and the surrounding environment.
  • Being in charge of the lobby lighting on & off periodically.
  • Distributing the newspaper to VIP guest, long staying guest, requested guest and departments concerned (i.e. restaurant, café shop).
  • Extend assistant to guests and patrons alike in a flexible manner unless it is illegal.
  • Maintain professional image while on duty with well grooming hygiene and prescribed uniform.
  • Perform other duties being assigned by the Bell Captain, Assistant Manager, Front Office Manager or other concerned hotel officers.
  • Always concern energy and environment conservation issues in the daily work.
  • Doing a doorman work when required.
  Qualifications: We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:  
  • Previous customer related experience an asset
  • Excellent communication skills and a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position:  Physical aspects of the position include but are not limited to the following: 
  • Constant standing and walking throughout shift
  • Occasional lifting and carrying up to 30 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Frequent ascending or descending ladders, stairs and ramps
Visa Requirements: The Hotel currently is able to apply for work visa "if any" for this position.    Swissôtel Hotels & Resorts Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.   If you feel you are ready for your next professional challenge, send us your application today http://www.swissotel.com/EN/Careers/RECRUITMENT/join us.htm   Swissôtel is an Equal Opportunity Employer     Job Level :   Colleague Schedule :   Full-time Shift :   Rotating / Shift Work Closing Date :   29.Nov.2016, 8:59:00 PM Job Number:   SMK00031
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