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Concierge Agent (Saudi Only)

Saudi Arabia - Mecca

Full job details

Recruiter
Swissôtel Makkah, Saudi Arabia
Posted
24/11/2016
Ref
SMK00190
Location
Saudi Arabia - Mecca
Job Type
Front Office, Concierge
Sector
Hotel
Job Level
Non-Management
 
Concierge Agent (Saudi Only) Primary Location :   Kingdom of Saudi Arabia-Makkah-Swissôtel Makkah Employee Status :   Regular    

    

“a passion for perfection”

 

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

 

Swissotel Makkah description :

 

Swissôtel Makkah is Swissotel’s first hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today’s Arab culture. As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

 

Swissotel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram. We invite you to be part of the dynamic Front Office team as

Concierge Agent

  

Summary of Responsibilities:

 

The main responsibilities and tasks of this position are as listed below, but not limited to these:  

  • To consistently offer professional, friendly and engaging service
  • To assist guests with mail, messages, and any plans or arrangements they require
  • To assist with any plans or arrangements the guest intends to make during their stay
  • To assist guests regarding hotel facilities in an informative and helpful way
  • To follow department policies, procedures and service standards
  • To follow all safety policies 
  • Other duties as assigned
 

Qualifications:

 

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

   

  • Previous customer related experience an asset

  • Must possess a professional presentation

  • Must possess outstanding guest services skills and sophisticated verbal & written communication skills

  • Computer literate in Microsoft Window applications an asset

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable

  • Ability to work well under pressure in a fast paced environment

  • Ability to work cohesively with fellow colleagues as part of a team

  • Ability to focus attention on guest needs, remaining calm and courteous at all times


Physical Aspects of Position: 

 

Physical aspects of the position include but are not limited to the following: 

  • Frequent standing and walking throughout shift

  • Occasional kneeling, pushing, pulling, lifting

  • Occasional ascending or descending ladders, stairs and ramps

   

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

  

If you feel you are ready for your next professional challenge, send us your application today.
 


    Job Level :   Colleague Schedule :   Full-time Shift :   Rotating / Shift Work Travel :   No Closing Date :   29.Nov.2016, 8:59:00 PM Job Number:   SMK00190
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