Telephone Operator

Saudi Arabia - Mecca
24 Nov 2016
01 Dec 2016
Job Level
Telephone Operator Primary Location :   Kingdom of Saudi Arabia-Makkah-Raffles Makkah Palace Employee Status :   Regular    

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.


We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.


Hotel Description - Insert brief overview of the hotel or department ( 3 - 4 sentences)


If you are looking for a dynamic environment for growth, please join us as :


Telephone Operator


Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:     
· To consistently provide thoughtful, caring and sincere service
· Process all external and internal calls either by redirecting calls or assisting the guests
· Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
· Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
· Maintain and monitor the telephone software system
· Serve as a liaison for guests requiring information relating to all aspects of the hotel
· Handle and distribute faxes, voice messages and written messages for internal and external guests
· Have full knowledge of the hotel’s emergency procedures
· Follow department policies, procedures and service standards
· Follow all safety policies 
· Other duties as assigned


· Previous customer related experience an asset
· Must possess outstanding guest services skills and sophisticated verbal communication skills
· Computer literate in Microsoft Window applications required
· Strong interpersonal and problem solving abilities
· Highly responsible & reliable
· Ability to work well under pressure in a fast paced environment
· Ability to work cohesively as part of a team
· Ability to focus attention on guest needs, remaining calm and courteous at all times


Physical Aspects of Position: 
Physical aspects of the position include but are not limited to the following:         
· Frequent sitting, standing and walking throughout shift
· Occasional kneeling, pushing, pulling, lifting
· Occasional ascending or descending ladders, stairs and ramps

    Job Level :   Colleague Schedule :   Full-time Shift :   Rotating / Shift Work Closing Date :   02.Dec.2016, 4:59:00 AM Job Number:   RMH00316