Reservation Agent

Location
Middle East > United Arab Emirates
Posted
23 Nov 2016
Closes
21 Dec 2016
Ref
Ref: Only shortlisted candidates will be contacted
Sector
Hotel
Job Level
Non-Management

Duties and Responsibilities

• Greets guests over the phone in a friendly, courteous manner
• Records reservation information accurately;
• Identifies commissionable reservations and secures required information
• Records and processes deposit information
• Identifies and records special billing instructions;
• Files all reservations in a systematic order for easy referral
• Contributes to maximum occupancy of the hotel by assisting in maintaining accurate
• inventory control for rooms
• Check CRS reservations and OXI messages
• Records requests for special accommodations and suites
• Uses up-selling techniques
• Utilizes guest history files for personalized service at the hotel
• Maximizes customer satisfaction and hotel revenue by promoting other services and facilities to guests (Visa, Airport transfers, Marhaba services)
• Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner
• Acknowledges assigned reservation faxes and messages
• Maintains high confidentiality in regards to guest privacy

Personal Requirements

  • Strong focus on business & sales
  • Attention to detail is essential
  • Natural attitude towards providing excellent quality service
  • Previous experience from reservations, front office or meeting & events is preferred
  • Excellent computer skills and knowledge of Fidelio would be an advantage
  • Excellent telephone manner is essential
  • Excellent time management and organizational skills essential
  • High levels of motivation, enthusiasm and an innovative approach
  • Good team player with a flexible and cooperative attitude
  • Fluency in English both written and oral
  • The Reservation Agent reports directly to the Revenue Manager

Interested and qualified candidates, kindly forward the detailed copy of your resume stating your current/expected salary and availability.

We thank you in advance for your application and should your application get shortlisted you will get to hear from us within 10 to 12 working days.

Thank you choosing Radisson Blu Hotel, Dubai Downtown, we wish you all the best in your future endeavors.