Residential Receptionist (Immediately Available & Filipino Nationals Only)

Dubai, UAE

Full job details

IFA Properties and Residential Services
Dubai, UAE
Job Type
Front Office, Concierge
Job Level
  • Due to the urgent need to fill this position, candidates are required to be immediately available (on Tourist/Visit Visa, Visa Cancellation, and not expected to serve one month notice period in current company).
  • This position is open for Filipino nationals.

A successful candidate should have:

  • High School diploma or equivalent.  Preferably a College Degree in Hotel Management or other business related field.
  • Minimum 2 years UAE and 1 year international experience in the hospitality sector
  • Good knowledge of cashier and hotel business operations.
  • Fluency in English written and spoken; second and third language is a plus.
  • Proficiency in Microsoft Office software: Word, Excel and Microsoft Office
  • Outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills
  • Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment
  • Must be flexible in terms of working hours, and able to work with little or no supervision
  • Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills

Duties and responsibilities include but not limited to:

  • Welcomes and assists residents and their visitors according to Brand Standards
  • Ensures prompt, efficient and updated recording of mail, parcels, messages and visitors
  • Maintains a perpetual presence at the Concierge Desk throughout the hours of the shift
  • Remains observant, notes preferences of the residents & guests, and responds accordingly to inquiries & requests
  • Greets and assists residents and visitors following standards either in person, email or on the phone
  • Greets all residents and guests courteously, using their names whenever possible
  • Follow Occupational Health & Safey regulations
  • Assists guests with enquiries regarding excursions, visitor attractions and places of interest
  • Reports suspicious people, behavior, parcels and vehicles to Security
  • Ensures adherence to IFARS Code of Ethics
  • Ensures a complete and comprehensive handover is given to the next shift
  • Ensures follow up on any outstanding items on the handover report and takes ownership
  • Handles cash for residential services (A La Carte Services, water delivery)
  • Logging and holding of keys for residents
  • Supplying keys and access cards responsibly and with the correct documentation
  • Ensures correct filing and updating of residents and guests records
  • Coordinates move in and move out requests
  • Ensures the building rules are followed and communicated to the residents
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