Spa Receptionist - Arabic Speaking
Full job details
Armani Hotel Dubai
Leisure, Leisure Staff
- To ensure that you are always courteous & friendly to members & guests, attentive to their needs, handle problems in a professional manner & are conscious of the importance of safety.
- To be responsible for the daily operations of the reception desk during spa operation times.
- Greet & bid farewell to every member, potential member & guest, with a smile, eye contact, & a friendly verbal greeting, using the member’s name when possible.
- Answer the telephone within three rings in the correct manner & give clear & friendly response to all queries.
- Attend to waiting members & guests as quickly as possible & actively listen & respond positively to questions, concerns & requests using brand or property specific processes, to resolve issues
- Anticipate members needs, including asking questions of members to better understand their needs & watching / listening to member preferences & acting on them whenever possible.
- Ensure that all booking for tennis & squash courts is followed correctly in line with the club’s policies
- Assist in smooth membership administration processes in line with the Sales & Marketing departments.
- Promote all retail & merchandise items, & stock control of all retail products & merchandise.
- Ensure that daily cashing up & reconciling of cash is inline with the Finance policies of The Spa.
- Report work related accidents or other injuries immediately upon occurrence to the supervisor
- Follow company & departmental safety & security policies & procedures to ensure a clean, safe & secure environment.
- Complete appropriate safety training & certifications to perform work tasks.
- Follow property specific procedure for handling emergency situations (e.g., evacuation, medical emergencies, and natural disasters).
- To inform Supervisor on a daily basis of any faults, defects or maintenance requirements
- Maintain high standards of personal appearance & grooming, which include wearing the proper uniform & name tag when working.
- Work in conjunction with other areas in the spa to promote our spa, and support the achievement of a high quality lifestyle provision.