Assistant Guest Relations/Club InterContinental Manager


Full job details

InterContinental Hotels & Resorts - Middle East & Africa
Job Type
Front Office, Guest Relations Manager
Job Level
What's your passion?
Whether you're into knitting, kite flying or karaoke, at IHG we're interested
in YOU! We love people who apply the same amount of care and passion to their
jobs as they do their hobbies - people who help us create great brands guests love.
And we're looking for more people like this to join our dynamic & committed
team at the InterContinental Dubai Marina.

Set in an urban
waterfront city-within-a city, the luxuriously opened InterContinental Dubai Marina offer its guests the perfect location
to combine business and leisure, together with all the advantages of a vibrant,
chic and refreshing hotel experience.

Join us as Assistant
Guest Relations/Club InterContinental Manager
.  You'll have ambition,
talent and obviously some key skills.  Because for this vital role, we're
looking for someone to be involved in leading the hotel team to deliver
exceptional guest service and hotel operations to ensure guests receive prompt
attention and personal recognition throughout the hotel. In addition,
you'll respond to guest needs and resolve any issues that may
arise; supervise, direct and support all Front Office colleagues and other
areas of the hotel during peak periods or as required. You will also be fully
conversant with all hotel emergency procedures. You will be required to work a
variety of shifts including but not limited to weekdays, evenings, weekends and
Public Holidays.

This role is ideal for a competent and passionate duty manager/junior
manager/team leader/supervisor looking to build their capability and skills
within a fast paced, dynamic, learning and development focused hotel

Ideally, you'll have a minimum 2 years’ experience in
a hotel front office department with a minimum 1 year experience as a team
leader, shift supervisor, assistant manager or duty manager. You'll have
excellent customer relations, problem solving and time management skills, have
a working knowledge of hotel property management systems such as Opera and
an understanding of point of sales systems such as Micros.  

You will ideally have
a current first aid certification, be proficient in complaint handling and have
five star quality customer service skills.

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