Front Desk Attendant

Location
Al Seef, Kingdom of Bahrain
Posted
22 Nov 2016
Closes
20 Dec 2016
Sector
Hotel
Job Level
Non-Management

Duties and Responsibilities

·          Project courtesy, hospitality and professional behaviour across your department at all times with guests and fellow colleagues.

·          Welcome guests upon arrival with courtesy and professionalism.

·          Register arrivals according to established standards and procedures including the adherence to all credit and accounting procedures.

·          Manage guestroom inventory by communicating regularly with Housekeeping to ensure rooms are available for efficient check-ins.

·          Room guests according to reservation requests and inventory availability.

·          Programme guest keys and master keys following established standards and procedures.

·          File and manage registration cards for guests according to established standards and procedures.

·          Create, modify and cancel guestroom reservations for walk-ins when required.

·          Review guestroom folios to check for discrepancies and ensure special billing arrangements are properly carried out. 

·          Be the first line of defence to handle guest queries and resolve issues in a timely and professional manner.

·          Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.

·          Be available to address issues and make corrections with regard to charge disputes and discrepancies when required.

·          Check-out guests efficiently and courteously according to established standards and procedures including the adherence to all credit and accounting procedures.

·          Post manual charges, advance deposits, no show charges and other charges as required following established procedures.

·          Balance all folios to “0” before guests depart.

·          Carefully manage the cash float according to established standards and procedures.

·          Promote SBEC to guests by highlighting programme benefits, and assisting with queries and enrolment.

·          Provide existing SBEC members with additional services as stipulated by the programme or existing promotions.

·          Provide occasional site inspections as required.

·          Assist with inventory taking as required.

·          Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein.

·          Maintain a complete understanding of the Hotel’s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision.

·          Perform other assignments to meet business needs as directed by your superiors.

Required Skills

·          Self-motivated.

·          Team player.

·          Innovative thinking.

·          Strong interpersonal and communication skills.

·          Able to multi-task and prioritise tasks consistent with business objectives.

·          Computer literate with knowledge of Word, Excel, PMS, industry related software desired.

·          Must be fluent in English. Arabic speaker is an edge.

·          Good sales technique.

EXPERIENCE, TRAINING AND EDUCATION

·          Graduate of a Hotel Management diploma.

·          Minimum of 2-year experience in the same position.