Reservations Manager

Location
Al Seef, Kingdom of Bahrain
Posted
22 Nov 2016
Closes
20 Dec 2016
Sector
Hotel
Job Level
Non-Management

DUTIES AND RESPONSIBILITIES

  • Maximize revenue potential through management of room inventory, pricing and upselling.
  • Assist in the coordination of revenue management strategies between Sales and the Front Desk.
  • Carry out the room reservations function of the Hotel for individual and group bookings as per established revenue management strategies.
  • Handle displacement calculations for groups.
  • Answer telephone queries related to room reservations.
  • Record reservations according to established standards and procedures.
  • Ascertain information about guests in the reservation process that will help the Hotel provide a better service throughout their stay.
  • Maintain and manage guest history.
  • Ensure guests are aware of cancellation policies.
  • Provide guests with confirmation numbers and letters.
  • Liaise with appropriate departments regarding specific guest requests as required.
  • Handle guest queries and resolve issues in a timely and professional manner.
  • Follow department’s procedures and service standards.
  • Ensure reservation agents have the necessary knowledge in hotel services, Sales techniques and PMS.

    REQUIRED SKILLS

  • Minimum 2 years Reservation Manager or Assistant Reservation Manager in an International 4/5 star hotel chain.
  • GCC experience is a must.
  • Fluent in English. Arabic speaker is a plus.
  • Revenue driven and able to take decision on his/her own.
  • Knowledgeable in handling Channel management system, Rate loading in various channels and pricing.
  • Good analytical skills and strategic thinking. High attention to details.
  • Dynamic, proactive and can work under pressure.
  • Excellent guest relation skills.
  • Bachelor’s Degree in Hospitality Management.