Concierge - W

22 Nov 2016
20 Dec 2016
Job Level
Concierge - W

Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with 1,103 properties in nearly 100 countries and 154,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences with the following internationally renowned brands: St. Regis(R), The Luxury Collection(R), W(R), Westin(R), Le Meridien(R), Sheraton(R), Four Points(R) by Sheraton, Aloft(R), and ElementSM. The Company boasts one of the industry's leading loyalty programs, Starwood Preferred Guest (SPG), allowing members to earn and redeem points for room stays, room upgrades and flights, with no blackout dates. Starwood also owns Starwood Vacation Ownership, Inc., a premier provider of world-class vacation experiences through villa-style resorts and privileged access to Starwood brands. For more information, please visit


W Dubai - Sheikh Zayed Road
A flagship hotel for the brand in Dubai, the new W Dubai - Sheikh Zayed Road will provides a cutting-edge lifestyle experience, comprising 355 luxurious guest rooms including 60 suites, six 'WOW Suites' and one 'Extreme WOW Suite' - the first of its kind in the world. The 27-storey hotel will offer eight contemporary dining venues, W Lounge (W's take on the traditional lobby), WET pool deck, SWEAT fitness centre, a signature spa and stylish meeting and event spaces.


Job Description

• To assist guests with Concierge services including entertainment/dining bookings, sending and receiving courier packages and directing guests within and outside of the Hotel. To answer guest questions and resolve guest problems.

• Make bookings for Concierge Services as requested by guests
• Advise guests on local area (tourism or business locations, sights or events)
• Welcome guests and direct them to Reception
• Know regular guest names and requirements
• Accurate knowledge of hotel facilities and services
• Answer guest questions and resolve guest problems
• Promote the Hotel generally
• Know the names, functions and locations of the Management Team
• Ensure that guests receive their messages and faxes promptly
• Assist with guest luggage when required
• Be aware of daily functions, events, VIP and group arrivals
• To carry out any other duties as required


Key Competencies
• Communication skills
• Organisational skills
• Information system knowledge
• Guest focus
• Problem solving skills

Build Personal Effectiveness
• Personality: Warm, welcoming, smiling and pleasant.
• Act with integrity.
• Excellence in communication skills: verbally and listening.
• Exhibit self-confidence
• Make sound decisions
• Take initiative

Create Team Focus
• Build relationships
• Facilitate open communication
• Foster teamwork
• Able to delegate
• Promote team diversity
• Customer service orientation

Create High Performance Culture
• Able to multi-task and to set clear priorities
• Effective organisational development
• Take ownership
• Results oriented

Lead Change and Innovate
• Build support for change
• Drive continuous improvement
• Share best practices

Other skills (Language, Computers)
• Must be able to speak, read, write and understand English and preferably another language
• Good computer skills

All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.


• High school or equivalent education required

• At least 1 year of experience within the hospitality industry. More experience preferred.