Waiter

Location
Dubai (Emirate) (AE)
Posted
21 Nov 2016
Closes
19 Dec 2016
Job Type
Food & Beverage
Sector
Restaurant
Job Level
Non-Management
  1. Greets guests and presents them with the menu.
  2. Informs guests about the special items for the day and menu changes if any.
  3. Suggest food and beverages to the guest and also try to upsell.
  4. Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.
  5. Obtaining revenues, issuing receipts, accepting payments, returning the change. 
  6. Performing basic cleaning tasks as needed or directed by supervisor and head waiter.
  7. Filling in for absent staff as needed
  8. Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
  9. Communicate to the guest and provide assistance with their queries.
  10. Co - ordinate with the junior waiter, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
  11. Server food and beverage to the guest as per the course of order.
  12. Observes guests and ensure their satisfaction with the food and service.
  13. Promptly respond to guest with any additional request.
  14. Maintaining proper dining experience, delivering items, fulfilling customer needs, offering 
  15. Offering desserts and drinks, removing courses, replenishing utensils, refilling glasses. 
  16. Properly open and pour wine at the tableside. 
  17. Adhere to grooming and appearance standards consistently. 
  18. Must have some familiarity with basic cooking skills.
  19. Assist junior waiters with stocking and maintaing the resturant par stock levels and side station.
  20. Help other areas of the restaurant when needed (such as answering telephones and completing financial transactions).
  21. Present bills and accept payments.
  1. Close checks in MICROS and PDQ machines.
  2. Close the shift on the POS termial.
  3. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position. Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.  Provides a favorable image of the company at all times to promote its aims and objectives, and to foster and enhance public recognition and acceptance of all of its areas of endeavor.  Is dressed neatly and well groomed in company approved uniform at all times.   To perform all other tasks as requested by management.