Full job details
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.
What will I be doing?
As a Doorperson, you will provide a transportation service to Guest and visitors as requested, where safety, cleanliness, and superior customer service are always included. A Doorperson contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Welcome Guests on arrival and/by opening doors and assisting with their luggage
Oversee delivery and safe keeping of luggage, keep and maintain the luggage room in order
Stay current and up to date on all hotel services as well as VIP requirements and special events
Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity
Provide support to the Concierge in cases of emergency
Comply with all hotel security, fire regulations and Health & Safety legislation
Project a professional manner with an emphasis on hospitality and guest service
What are we looking for?
Doorpersons serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous and/or customer service experience preferably in the hotel, leisure or retail sector
Impeccable personal presentation with good communication skills
Energy and enthusiasm with an eye for detail
Calm, courteous and discreet
A passion for delivering exceptional levels of guest service
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience as Doorperson or Concierge in busy hotels
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about Waldorf Astoria Hotels & Resorts --- offering the opportunity to visit extraordinary places with one singular experience.
Numerous landmark hotels around the world
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations