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CID Data Entry (Arabic Speaking) - Rove Hotels (Emaar Hospitality Group)

Dubai, UAE

Full job details

Recruiter
Emaar Hospitality Group LLC
Posted
21/11/2016
Ref
Location
Dubai, UAE
Job Type
Front Office, Front Office Agent, Receptionist, Reservations Agent
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

SCOPE OF THE ROLE

The incumbent in this position is responsible for handling the State Police data entry following the hotel procedures and our service standards, ensuring State police records are accurate.

 

KEY RESPONSIBILITIES

  • Follow all guidelines and standards of the CID authorities on the online computer system
  • Checking in and out all guests in the CID system
  • Placing remarks for regular guests who do have a scanned passport copy on file.
  • Know the standards and put them into practice in his daily work, thus actively pursuing the hotel’s objectives.
  • Guarantee the tidiness and cleanliness of the reception area.
  • Obtain all the relevant information from the previous shift, including the volume of business, special guests, tasks to be clarified and to be completed and special events.
  • Take regular part in meetings and shift handovers.
  • Cooperate with employees from all departments, in particular Reservations.
  • Check in and check outfor guest names in the CID report taking account of the established government standards
  • Follow all Front Office Policies and Procedures
  • Carry out administrative tasks (sorting in and sorting out of vouchers, etc.)
  • Take over any other tasks and special projects which arise in the course of business.
  • Create a shift end report of all information feed into the CID system
  • A further duty is maintaining an appropriate standard of tidiness in the building and of dress.
  • Know the emergency equipment on the telephone switchboard, how to use it and what to do in cases of emergency.

 

To explore Rove Hotels please visit www.rovehotels.com